Brenda Caporaso

Develop and perform numerous administrative and technical support functions that enhance Harmony Haven operational processes effectiveness including; Incident Reporting, SharePoint, RCIT Web application, Power BI reporting, Monthly reports to Riverside County Board of Supervisors, and required State/CCL reporting.

• Confers with Executive Director, Managers and Deputy Director to interpret new and revised CDSS regulations, Community Care Licensing (CCL) requirements and legislation . studies existing CCL and makes recommendations for organization or procedural changes resulting in the development of a more efficicent organization.
• Develops Continuous Quality Improvement (CQI) action plans Lead for Harmony Haven Rapid Improvement Events and processing timelines based on project priorities.
• Writes a variety of complex or confidential correspondence, reports, and state and in-house forms, Harmony Haven training materials or operational instructions. Design forms, modify work procedures, and make process flows resulting from CCL Program Statement changes or changes in State or Federal laws.
• Develop in house applications and technical liaison with OSDS and RCIT developers to Harmony Haven case files, incident reports, document storage, employee attendance tracking, supply inventory systems.
• Manage multiple projects simultaneously, ensuring timely completion and quality outcomes.
• Operational knowledge of Microsoft Office programs such as Power BI, Power Automate, Excel, PowerPoint , SharePoint and Outlook.
• Boosted employee morale through the implementation of recognition programs and team-building activities.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Answered complaint phone calls and email inquiries for DPSS Director.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Updated spreadsheets and databases to track, analyze, and report on performance data.
• Took notes and dictation at meetings.

• Oversaw the successful implementation of new technology platforms that streamlined daily self sufficiency workload tasks.
• Enhanced office productivity by optimizing workflows and managing daily schedules.
• Exhibited source-level knowledge of regulations, processes and implementation deadlines.
• Assisted executives in decision-making by preparing detailed reports highlighting key business metrics.
• Provided multifaceted project development support.
• Developed strong relationships with internal stakeholders, improving communication and collaboration across departments.
• Spearheaded process improvement initiatives by identifying bottlenecks within existing workflows.
• Collaborated with cross-functional teams to develop strategic plans for organizational growth.
• Evaluated current processes to develop improvement plans.
• Gathered, documented, and modeled data to assess business trends.

• Screened calls and emails and responded accordingly to support executive correspondence.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering division growth.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance data.
• Handled payroll processing tasks accurately while maintaining strict adherence to deadlines.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
• Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
• Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
• Assisted in preparation of high-stakes presentations, contributing to successful project pitches and meetings.
• Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
• Worked with senior management to initiate new projects and assist in various processes.
• Updated and maintained confidential databases and records.
• Volunteered to help with special projects of varying degrees of complexity.
• Took notes and dictation at meetings.

Assign, supervise, and evaluate the work of an eligibility or services clerical support unit within a district office of the Department of Public Social Services (DPSS); successfully develop operating business practices and procedures using C-VI, Microsoft Office programs, and manual documentation.

Responsible for auditing work and reviewing staff production reports for performance evaluations and to determine the need for additional staff and training; participate in the selection of staff and conducts or directs the training of subordinates to achieve highest performance levels in County of Riverside DPSS District Offices.

Confers with superiors to interpret new and revised public assistance and social services legislation and advises subordinates of impact upon clerical operations; studies existing DPSS clerical policies and procedures and makes recommendations for organization or procedural changes resulting in the development of a more effective organization.

Project Lead for (MAGI) Referral pending and linking and interaction with Covered California, Express Lane clerical process and Outlook integration for District and Region. Create Excel workbook and spreadsheet to collect and report data on customer volume and employee productivity, develop action plans, forecast staffing needs and processing timeline based on data collection.

County requirements; may assist in estimating supply and equipment requirements for budgetary purposes; types a variety of complex or confidential correspondence, reports, and forms from rough drafts or operational instructions. Design forms, modify work procedures, and make work assignments resulting from DPSS policy changes or changes in State or Federal laws.

Responsible for initiating a variety of corrective actions to solve work performance problems; document corrective action; prepare and signs performance evaluations and review with employees; make recommendations on employee disciplinary action, dismissal, step increase, and promotion.

Facility Coordinator and District Safety Representative for three different District Offices which involved all maintenance and vendor request management, inspecting facilities to meet County code and compliance regulations and hands-on technical assistance.

• Boosted employee morale through the implementation of recognition programs and team-building activities.

• Perform administrative duties; recruitment request preparation, personnel file maintenance, collects, assembles and analyzes data for special reports for Regional Manager and Supervisors. Communicate with the public, perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology, prepares and processes materials. Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answers questions involving research for and summarizing technical data, laws, policies or procedures. Gives information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required.
• Prepares the preparation of a variety of complex statistical or narrative reports mandated by State, federal, or County requirements; types a variety of complex or confidential correspondence, reports, and forms from rough drafts or general instructions. Knowledge of a variety of office support tools/systems used in Self Sufficiency offices such as SFIS, imaging, MEDS, EBT. Enter data into C-IV, file, sort and process materials; maintain records; process records; gather information; provide information to the public concerning departmental or county operations.. Managed fleet activity including checkout and maintenance of County vehicles, filing incident reports and mandated recordkeeping.

• Company Overview: Riverside County Government
• Assignments at Department of Mental Health Jefferson Wellness Center and Registrar of Voters and DPSS.
• Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology, prepares and processes materials. Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answers questions involving searching for and summarizing technical data, laws, policies or procedures. Design or revise office forms; sets up and maintains complex filing systems. Initiates replies to routine correspondence; compose correspondence and other materials through Groupwise. Data entry of ZIPS, Opening and Closing of cases, research and retrieval of information on clients through SPUDS program.

• Company Overview: A construction litigation expert witness and reserve study firm
• Manage and perform all office administration for consultants, executive assistant to CEO and Home Owners Association reserve study analyst. Coordinate litigated case related documents, MS Outlook calendar appointments for CEO and consultant schedules. Develop MS Access databases, reports and correspondence for CEO and consultants. Organized case files to increase productivity by 50% and scanning in Adobe Acrobat software to create paperless office system. Project management, input time sheets and process client invoices in Track-It software. Documented administrative procedures and processes to reduce manpower and increase accuracy in all aspects of project management.

• Company Overview: A worldwide provider of Armored Car Service, Air Courier and Home Security.
• Manage and perform all branch accounts receivable, accounts payable, purchasing, payroll and customer billing. Developed and implemented computer generated purchase ordering system, customer and vendor filing systems and branch employee uniform log.
• Achieved 75% reduction in accounts receivable aging, 85% reduction in billing errors and 98% reduction in accounts payable aging. Re-organized front office workspace and operating processes to increase productivity and reduced labor hours by 20%. Project manager for automated time and attendance system; researched vendors, negotiated pricing, planned installation, trained users and supervised installation. Project Manager for branch operations-update and restructure the payroll and human resources departments. Established customer relations tools for branch and sales representative, Updated and managed vendor contracts, equipment maintenance agreements, office supply sources and software programs.

• Company Overview: A $1 billion manufacturer of furniture, TV cabinets and electronics.
• Managed all aspects of major customer relations along with internal processes for quoting, engineering, purchasing, manufacturing and shipping. Interact with the customer’s purchasing and engineering departments on a facility and corporate level via onsite visits, email and telephone.
• Provided structured communication between our customer and facility by creating communication matrix, drawing receipt log for engineering, tracking product development through engineering, pricing, order entry, production and delivery. Development of an interplant quality focus team to review quality issues and procedures for schedule changes. Organized a Kaisen to address overall quality system issues, research details into reoccurring problems and develop short and long term solutions dealing with MRP, manual processes and computer transactions. Manage customer operations in two maquiladora facilities and develop processes for continuous improvement.

• Company Overview: Anderson Desk, subsidiary, of a $3 billion manufacturer of office furniture.
• Managed three departments and direct report supervisors, responsible for training staff of supply chain employees with the emphasis on quality and on-time delivery. Decreased output time 50% by automating finished goods receiving and shipment processes. Achieved 99.9% inventory and shipment accuracy by implementing bar code/serial number system. Reduced shipping costs by negotiating carrier contracts, developing cross-functional work teams and maintaining one shift-five day productivity flow. Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvements and implementing applicable suggestions.
• Developed, negotiated and implemented communication systems, which included telephones, computer software and hardware, fax machines and Electronic Data Interchange (EDI) transmission. Managed import and export processes for customs, transportation companies, company fleet.
• As Customer Service Manager, responsibilities included training customer service/order entry employees, handled corporate accounts and office superstore accounts, expedited and maintained on-time delivery and service performance. Developed procedures for credit returns and cancellations, replacement parts orders, order tracking and expediting and customer call response system. Supervised on-site product installations. Decreased department turnover and absentee rate by 80%.Managed new product marketing, design and engineering flow to introduction into market. Set up customer service territories to coincide with sales representative and customer volume.