Brenda Cardinal
Winsted,MN
Summary
Organized professional with good communication and time management skills. Able to work in a team environment and multi task in an efficient manner. Can work independently under minimal supervision. Great customer service and interpersonal skills. Proficient in Microsoft programs and basic internet applications. Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 15 years.
Have worked for 4 years remote.
Overview
14
14
years of professional experience
Work History
Customer Service
Rockler Woodworking and Hardware
10.2012 - Current
- Answer incoming calls, Process fraud and expedited orders, Enter orders into DAX, Assist customers with orders, Assist customers with product information, Assist in training new representatives, Check visitors in, Process incoming and outgoing mail, Schedule appointments in outlook, Request courier for pickup, Order executives weekly lunches
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations.
- Kept high average of performance evaluations.
Receptionist
Rockler Woodworking and Hardware
09.2016 - 02.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Client Services
Star Tribune
05.2010 - 10.2012
- Answer incoming calls, Enter information into Cloud, Follow up with customers with complaints, Reply to emails from customers, Work with electronic edition of paper, Part of special team for alternate products.
Education
Medical Administrative Specialist Diploma -
Rasmussen College
Eden Prairie, MNSkills
- Information Updates
- Issue Resolution
- Customer Needs Assessment
- Data Entry
- Troubleshooting
- Order Processing
- Problem Solving
- Multitasking
Cell
763-453-1454
References
Stan Torgersen, 320-761-1815, Former Co-worker, Kathy Rice, 763-269-2866, 7837 Parquet Ave, Otsego, MN, 55330, Co-worker, Denise Jones, 763-227-8819, 4935 Old Post Rd. #71, Ogden, UT, 84403, Tina Cummings, 763-439-0827, Excelsior, MN
Timeline
Receptionist
Rockler Woodworking and Hardware
09.2016 - 02.2019
Customer Service
Rockler Woodworking and Hardware
10.2012 - Current
Client Services
Star Tribune
05.2010 - 10.2012
Medical Administrative Specialist Diploma -
Rasmussen College
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