Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRENDA CARRILLO

LAS VEGAS,NV

Summary

Accomplished professional with a proven track record at Walker Furniture, enhancing dispatch operations and customer service efficiency. Leveraged dispatch software expertise and exceptional problem-solving abilities to streamline processes, significantly reducing wait times. Demonstrates strong interpersonal skills, fostering team collaboration and improving client satisfaction.

Overview

24
24
years of professional experience

Work History

Dispatch Coordinato

WALKER FURNITURE
05.2017 - Current
  • Streamlined incident management with accurate data entry and timely updates to the Computer Aided Dispatch system.
  • Reduced call center wait times by streamlining the dispatch process for faster response times.
  • Developed training materials for new hires, contributing to their successful integration into the dispatch team.
  • Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
  • ● Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • 30 INCOMING CALLS

Customer Service Representative

WALKER FURNITURE
05.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managing over 30 plus calls

INTAKE SPECIALIST

Hopelink Of Southern Nevada
02.2012 - 03.2016
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Completed intake assessment forms and filed clients' charts.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Managing 30 calls

Floating Bank Teller

WELLS FARGO BANK
02.2001 - 11.2004
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained friendly and professional customer interactions.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted customers with banking needs and inquiries.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Counted and packaged currency and coins.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Reconciled cash drawer and resolved discrepancies.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

800 HR PROGRAM - KAB ASSUSTABT/ECG TECHICIAN/ PHLEBOTOMIST

LAS VEGAS COLLEGE
LAS VEGAS
09-2021

Skills

  • Digital dispatch
  • Dispatch system knowledge
  • Dispatch software
  • Service dispatch
  • Dispatch coordination
  • Phone dispatch

Languages

Spanish
Native or Bilingual

Timeline

Dispatch Coordinato

WALKER FURNITURE
05.2017 - Current

Customer Service Representative

WALKER FURNITURE
05.2017 - Current

INTAKE SPECIALIST

Hopelink Of Southern Nevada
02.2012 - 03.2016

Floating Bank Teller

WELLS FARGO BANK
02.2001 - 11.2004

800 HR PROGRAM - KAB ASSUSTABT/ECG TECHICIAN/ PHLEBOTOMIST

LAS VEGAS COLLEGE

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BRENDA CARRILLO