Brenda Carroll
Chicago,IL
Summary
Experienced Customer Service Representative with 15+ years in fast-paced, team-based settings. Achieves targets and team goals while meeting customer service and company satisfaction metrics. Possesses strong analytical, communication, and teamwork skills. Adapts quickly to new environments. Eager to contribute to team success and enhance professional skills with a positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Medical Transportation Driver
SCR Medical Transport
8801 S Greenwood Ave Chicago IL 60619
05.2022 - Current
- Assisted Special needs students in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Ensured safe transportation of students with special needs to and from school daily.
- Implemented individualized safety protocols for each student, enhancing overall care and support.
- Monitored behavior and provided assistance during transit to promote a positive environment.
- Communicated effectively with parents, teachers, and healthcare professionals regarding students' needs and progress.
- Promoted positive relationships with students, fostering an inclusive atmosphere that respected each child''s unique needs.
- Reduced behavioral incidents through consistent enforcement of established rules and clear communication of expectations to students.
- Demonstrated expertise in operating wheelchair lifts and securing mobility devices within the bus to ensure safe transport for all passengers.
- Administered first aid to passengers in need.
Home Care Aide
Addus HomeCare
Chicago, IL
02.2017 - 08.2019
- Bathed patients and assisted with personal care.
- Motivated clients to perform routine tasks that they were capable of to improve their health status.
- Conducted regular vital sign checks with all clients.
- Communicated with other medical professionals and social workers regarding client progress and needs.
Customer Service Associate
ALDI Inc Corporate Headquarters
Batavia, IL
05.2011 - 11.2016
- Accurately completed cash register transactions.
- Adhered to all store retail procedures and policies.
- Cleaned shelves, tables, and counters.
- Served multiple customers simultaneously in a stressful environment.
- Supported senior management in executive decision making by drafting informative reports.
Shift Lead
Game Crazy
Ashland, IL
03.2008 - 06.2010
- Created promotional and marketing materials.
- Participated in sales blitzes.
- Promoted business strategy by implementing improvements based on customer feedback.
- Managed inventory control process to restore back stock, control cost and meet client needs.
- Managed multiple priorities in fast-paced environment.
- Resolved all issues professionally and in a timely manner.
Education
University Of Illinois At Chicago
Chicago, ILSkills
- Meticulous attention to detail
- Critical thinking abilities
- Strong interpersonal skills
- Reliable and diligent professional
- Service excellence
- Dedicated team contributor
- Project management
- Strong navigation skills
- Team player attitude
- Compassionate patient assistance
- Safety consciousness
- Safety procedure implement
- Teamwork and collaboration
- Excellent communication
- Adaptability to change
Timeline
Medical Transportation Driver
SCR Medical Transport
05.2022 - Current
Home Care Aide
Addus HomeCare
02.2017 - 08.2019
Customer Service Associate
ALDI Inc Corporate Headquarters
05.2011 - 11.2016
Shift Lead
Game Crazy
03.2008 - 06.2010
University Of Illinois At Chicago