Brenda Carsten
Booneville,AR
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
The Childrens Place
11.2017 - 06.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on company principles and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Bonworth
10.2016 - 11.2017
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted fashion shows at different locations to promote our line of fashions. And to be active in the comunity
Senior Office Support Assistant
The State Of Missouri
03.2013 - 10.2016
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Transfered applications for assistance, from an old computer system to new program.
- Managed relational database to store information for reference, reporting, and analysis.
Education
Bachelor of Science - Communications
Drury University
Springfield, MO05.2002
Skills
- Schedule Management
- Workflow Planning
- Expense Control
- Customer Relationship Management
- Business Development
- Branding
Timeline
General Manager
The Childrens Place
11.2017 - 06.2023
General Manager
Bonworth
10.2016 - 11.2017
Senior Office Support Assistant
The State Of Missouri
03.2013 - 10.2016
Bachelor of Science - Communications
Drury University
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