Summary
Overview
Work History
Education
Skills
gardening, photography and traveling
Timeline
Generic

Brenda Carter

Chicago,IL

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Carter's Cleaning
Chicago, IL
12.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.

Mobile Sales Specialist

Best Buy Mobile
Lafayette, IN
02.2022 - 11.2022
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.
  • Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Operated product tools, equipment, and point of sale terminals.

Area Manager

Auntie Anne's Pretzels
Lafayette, Indiana
06.2008 - 06.2017
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.

Co-Manager

Wendy's
Elkhart, IN
01.2001 - 02.2008
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Education

GED -

Jackson Middle School
South Bend, IN
04.1997

Skills

  • Decision Making
  • Policy Development and Enforcement
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Goal Setting
  • Team Leadership
  • Customer Service Management
  • Training Management
  • Verbal and Written Communication
  • Originality and Creativity

gardening, photography and traveling

They all really go together!! I enjoy traveling to different states and cities to photograph different sceneries. I Love the outdoors and plant life, growing my own foods and different plants from all over the country.

Timeline

Mobile Sales Specialist

Best Buy Mobile
02.2022 - 11.2022

Owner/Operator

Carter's Cleaning
12.2021 - Current

Area Manager

Auntie Anne's Pretzels
06.2008 - 06.2017

Co-Manager

Wendy's
01.2001 - 02.2008

GED -

Jackson Middle School

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Brenda Carter