Brenda Carter
Charlotte,NC
Summary
Dynamic Merchandise Associate with proven cash handling and customer relationship management skills. Expertise in inventory management and visual merchandising enhances store performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Merchandise Associate
TJX Corporation
Charlotte, NC
09.2019 - 05.2025
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Assisted customers in locating products and provided product information.
- Trained new associates on store processes, customer service, and safety protocols.
Mortgage Loan Originator
First Washington Mortgage
Washington, District of Columbia
01.2007 - 05.2018
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Evaluated financial information to determine loan eligibility and terms.
- Communicated with clients to explain loan products and services effectively.
- Maintained up-to-date knowledge of industry regulations and compliance requirements.
- Built relationships with real estate agents to generate new business opportunities.
- Provided ongoing support to clients throughout the mortgage process until closing.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Assisted customers in obtaining necessary documentation needed for loan approval purposes.
- Ensured compliance with federal and state laws when originating mortgages.
Education
Associate of Arts - Business Finance
Southern University
Washington, DC01-1990
Skills
- Cash handling
- Inventory management
- Visual merchandising
- Product knowledge
- Retail software
- Customer relationship management
Timeline
Merchandise Associate
TJX Corporation
09.2019 - 05.2025
Mortgage Loan Originator
First Washington Mortgage
01.2007 - 05.2018
Associate of Arts - Business Finance
Southern University