Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Cass

Brenda Cass

Shift Manager
Las Vegas,NV

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Shift Manager

Arby's Restaurant
08.2023 - Current
  • Improve overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieve consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promote a positive work environment through open communication and constructive feedback.
  • Enhance employee satisfaction through regular performance feedback and recognition initiatives.
  • Streamline operational processes for increased efficiency and reduce waste.
  • Contribute to a positive workplace culture by fostering open communication and collaboration among team members.
  • Ensure consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Manage inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Collaborate with other managers to develop cross-functional strategies for improving business performance.
  • Resolve customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Oversee daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Cooperate with coworkers to improve customer experience and manage storefront.
  • Coache crew members to optimize performance and motivate toward more efficient work.
  • Supervise employees and oversaw quality compliance with company standards for food and services.
  • Exercise composure under pressure and in escalated customer service scenarios.
  • Work closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provide team leadership.
  • Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilize interpersonal communication skills to enhance customer experience and add value to each interaction.

Cashier/Dishwasher/

Donut Tyme
06.2023 - 09.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cook/Cashier/Prep Cook/Dishwasher

Island Deli And Smoothie Bar
01.2023 - 08.2023
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.

Education

The Science of Well-Being - Yale University

Coursera
03.2023

Deep Teaching Solutions - Learning How To Learn: Powerful Mental Tools

Coursera
05.2020

Skills

  • Bilingual
  • Supply Ordering
  • Staff Development
  • Safety Compliance
  • Inventory Control
  • Team Development
  • Flexible Schedule
  • Energetic and Enthusiastic
  • Accurate Money Handling
  • Payment Processing
  • Cash Handling
  • Handling Customer Complaints
  • Opening and Closing Procedures
  • Inventory Controls
  • Punctual and Reliable
  • Task prioritization
  • Organizational skills
  • Attention to detail
  • Effective communication
  • Customer service focus

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

Arby's Restaurant
08.2023 - Current

Cashier/Dishwasher/

Donut Tyme
06.2023 - 09.2023

Cook/Cashier/Prep Cook/Dishwasher

Island Deli And Smoothie Bar
01.2023 - 08.2023

The Science of Well-Being - Yale University

Coursera

Deep Teaching Solutions - Learning How To Learn: Powerful Mental Tools

Coursera

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Brenda CassShift Manager