Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Work Availability
Work Preference
Timeline
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Brenda Cass

Brenda Cass

Las Vegas,NV

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

1
1
year of professional experience
1
1
Certification
1
1
Language

Work History

Manager

Luv IT Frozen Custard
Las Vegas, NV
02.2024 - 06.2024
  • Developed and maintained positive working relationships with staff, customers.
  • Responded quickly and effectively to emergency situations as they arose.
  • Resolved conflicts between employees or customers in a professional manner.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Ensured compliance with food safety regulations and quality standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Oversaw the training of new employees on customer service, product knowledge, and register handling techniques.
  • Helped employees accomplish tasks during peak periods.
  • Upheld company standards and compliance requirements for operations.
  • Taught staff upselling techniques to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Shift Manager

Arby's Restaurant
Las Vegas, NV
08.2023 - 02.2024
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
  • Streamlined operational processes for increased efficiency and reduce waste.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provide team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Education

Nutrition - Health

Stanford University, Through Coursera
12-2023

Think Again I: How To Understand Arguments - Philosophy

Duke University, Through Coursera
05-2023

The Science of Well-Being - Personal Development

Yale University, Through Coursera
03-2023

Learning How To Learn - Meta Learning

Deep Teaching Solutions, Through Coursera
05-2020

Skills

  • Staff Development
  • Operations Management
  • Staff Management
  • Lead Generation
  • Cross-functional team management
  • Staff Training and Development

Certification

  • Reiki First Level: Usui system June 2023

Languages

Spanish
Native/ Bilingual
French
Elementary

Affiliations

  • Meditation
  • Yoga
  • Coloring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Company CultureCareer advancement

Timeline

Manager

Luv IT Frozen Custard
02.2024 - 06.2024

Shift Manager

Arby's Restaurant
08.2023 - 02.2024

Nutrition - Health

Stanford University, Through Coursera

Think Again I: How To Understand Arguments - Philosophy

Duke University, Through Coursera

The Science of Well-Being - Personal Development

Yale University, Through Coursera

Learning How To Learn - Meta Learning

Deep Teaching Solutions, Through Coursera

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Brenda Cass