Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Castillo

Monett,MO

Summary

My name is Brenda Castillo, my goal in any career is to make someone feel welcomed and greeting them with a smile. I like doing things in a smooth and timely manner when it comes to customers or tasks. I've been a Drive-Thru Cashier with a 1 year background serving guest needs with speed. I am skillful in processing accurate payments, bagging orders and delivering exceptional customer service.

However, I was a Housekeeper, I've been experienced in basic housekeeping duties, including restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards.

I demonstrate strong commitment to providing best possible experience for guests.

Helping people is my passion regardless to how little I am able to do.

I'm a multitasker with history of supporting team and customer needs.

I am being responsible in maintaining productivity and calm in fast-paced environments.

When it comes to customer services, I'm friendly and upbeat offering positive attitude and significant background. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.

I'm a motivated student ready to apply education in the workplace, and currently going to college to accomplish my career goal in Surgical Tech.

Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Overview

6
6
years of professional experience

Work History

Housekeeper

CoxHealth Hospital
Monett, MO
06.2018 - 07.2018
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for use based on expected customer needs.
  • Temporarily Summer Job

Dietary Aide

Bentonview Park Health And Rehab
Monett, MO
08.2019 - 06.2020
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Delivered snacks to nurse station for distribution to specific residents.
  • Stocked food and other supplies for main kitchen and units as needed.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Cleaned and maintained dining room during and after each meal service.

Drive-Thru Cashier

Arby's Restaurant
Monett, MO
06.2020 - 08.2021
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Preparing to open the store.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Reported complaints to manager for quick resolution.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Cleaned and stocked front end areas.

Entrance Screener

CoxHealth Hospital
Monett, MO
08.2021 - 11.2021
  • Designed action plans to respond to emergency situations.
  • Upheld strong customer service standards while completing screenings.
  • Protected customers' baggage from loss, theft and damage by handling each properly during screening process.
  • Wiped the table with cleaning cloths
  • Took temperatures
  • Asked questions about Covid-19 symptoms
  • Greeting the patients as they walk in and out
  • Temporarily Position

Food Service Assistant

CoxHealth Hospital
Monett, MO
12.2021 - 05.2022
  • Kept customer and food preparation areas clean and well-organized.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Operated cash register to process cash, check and credit card transactions.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Acquired new skills to support team and further accommodate customer needs.

Registration Specialist

CoxHealth Hospital
Monett, MO
05.2022 - Current
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned photo Identification and insurance cards to include in patient charts.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Advised patients of money required to be paid prior to services.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Pushed computer cart to register patients at bedside and obtain account information.
  • Collected, evaluated and stored documents securely in permanent records.

Education

High School Diploma -

Monett High School
Monett, MO
05.2019

Some College (No Degree) - Surgical Technology

Drury University
Springfield, MO

Skills

  • Cash register operation
  • Customer assistance
  • Bilingual
  • Active listening
  • Computer skills
  • Time management
  • Teamwork
  • Willing to learn
  • Organization
  • Problem-solving
  • Creativity
  • Empathy
  • Positivity
  • Product Knowledge
  • Patient relations
  • Multitasking
  • Decision-making
  • Fluent in Spanish
  • Organizational skills
  • Customer relations
  • Problem-solving abilities

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Registration Specialist

CoxHealth Hospital
05.2022 - Current

Food Service Assistant

CoxHealth Hospital
12.2021 - 05.2022

Entrance Screener

CoxHealth Hospital
08.2021 - 11.2021

Drive-Thru Cashier

Arby's Restaurant
06.2020 - 08.2021

Dietary Aide

Bentonview Park Health And Rehab
08.2019 - 06.2020

Housekeeper

CoxHealth Hospital
06.2018 - 07.2018

High School Diploma -

Monett High School

Some College (No Degree) - Surgical Technology

Drury University
Brenda Castillo