Brenda Castillo
Houston
Summary
Adept at maintaining high cleanliness standards, I leveraged teamwork and housekeeping skills at Staybridge Suites Hotel to enhance guest satisfaction. My ability to improve efficiency and customer service, alongside a knack for detailed cleaning, significantly contributed to positive client feedback. Skilled in both collaborative and individual settings, I consistently meet and exceed employer expectations.
Overview
12
12
years of professional experience
Work History
Housekeeper
Staybridge Suites Hotel
06.2023 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cleaning Services
Detail Cleaning Services
01.2021 - 05.2023
- Carried out advanced dental cleaning services.
- Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
- Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
- Stayed up-to-date on industry trends and best practices for optimal results in carpet cleaning services.
Waitress Trainee
Mambo Seafood
02.2020 - 01.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Cleaning Crew Member
Janiking of Houston
05.2016 - 01.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Line Assembler
Suntron Corporation
12.2012 - 05.2016
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
Education
High School Diploma -
Escuela Hogar San Jose
San Pedro Sula, Honduras06-2017
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Housekeeper
Staybridge Suites Hotel
06.2023 - 11.2024
Cleaning Services
Detail Cleaning Services
01.2021 - 05.2023
Waitress Trainee
Mambo Seafood
02.2020 - 01.2021
Cleaning Crew Member
Janiking of Houston
05.2016 - 01.2020
Line Assembler
Suntron Corporation
12.2012 - 05.2016
High School Diploma -
Escuela Hogar San Jose
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