Brenda Castro
Irving
Summary
Experienced Customer Service Representative with exceptional oral and written communication skills, active listening, and problem-solving abilities. Expertise in coordinating paperwork, processing payments, and meeting the unique needs of each customer. Flexible and positive when faced with diverse customer needs. Skilled at providing relevant information and options to effectively resolve problems. Strong background in conflict resolution and customer service. Patient and empathetic leader in delivering exceptional customer support.
Overview
7
7
years of professional experience
Work History
Warehouse Picker
Amazon
10.2024 - Current
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Kept work areas neat, clean and free from debris.
Customer Representative/Assistant
Molinas Roofing
02.2023 - 01.2024
- Translated and read any paperwork to the business owner from English to Spanish
- Managed employees pay roll and schedule
- Communicated with Contractor for any on site work
Customer Representative
Great Wolf Lodge Water Park
11.2021 - 01.2023
- Listened to the questions and concerns of customers in order to provide answers or responses
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills
- Use standard office equipment and computer programs
Childcare teacher
Childcare Network
12.2019 - 02.2021
- Was in charge of preparing, serving, and cleaning daily meals for 12 children
- Worked with parents and daycare management to address behavioral and learning issues
- Kept daily logs of each person's activities, behaviors, meals, and naps
- Was open and honest with the parents of the children about their daily activities and behaviors
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
- Was in charge of curriculum implementation
- Kept track of each student's academic progress using individual charts and files
Hostess
The Statler Dallas
06.2019 - 01.2020
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons
- Maintaining accurate waitlist quotes while efficiently directing the seating of guest parties
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons
Waitress
Magdaleno's Restaurant
01.2018 - 06.2019
- Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets
- Managed food resources, memorized orders, and coordinated service in a 10 table restaurant
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Increased beverage sales by recommending appropriate food and beverage pairings for various customer preferences
Education
Business Management - Some college (No degree)
North Lake College Main Campus
Irving, TXHigh School -
Nimitz High School
Irving, TX01.2019
Skills
- Spanish
- English
- Communication Skills
- Customer Service
- Phone Etiquette
- Crew Member
- Toddler Care
- Host
- Front desk
- Hotel experience
- Organizational Skills
- Cleaning Experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Picker
Amazon
10.2024 - Current
Customer Representative/Assistant
Molinas Roofing
02.2023 - 01.2024
Customer Representative
Great Wolf Lodge Water Park
11.2021 - 01.2023
Childcare teacher
Childcare Network
12.2019 - 02.2021
Hostess
The Statler Dallas
06.2019 - 01.2020
Waitress
Magdaleno's Restaurant
01.2018 - 06.2019
Business Management - Some college (No degree)
North Lake College Main Campus
High School -
Nimitz High School
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