Brenda Caudle

Provide and ensure high-level administrative support to Chief Business & Innovation Officer (CBIO) and Executive Leadership Team (ELT), enabling them to focus on strategic decision-making and leadership responsibilities.

• Provide and oversee administrative support to the CBIO and ELT, managing complex calendars, coordinating meetings, preparing agendas, notes, reports, presentations, and handling correspondence and communications with internal and external stakeholders.
• Plan and execute logistics for executive meetings, travel, accommodations, procurement card transactions, and reimbursements in compliance with City and Aviation policies. Lead special projects, team-building initiatives, and coordinate large-scale events aligned with organizational goals.
• Supervise and direct a team of administrative assistants supporting seven business units, ensuring accuracy, timeliness, and adherence to policies. Develop and implement operational procedures to improve efficiency, safety, and productivity. Provide training, guidance, and performance management, including onboarding, scheduling, employee support services, and conflict resolution.
• Manage staff professional development through regular coaching, performance reviews, training, and fostering a collaborative team environment to drive engagement and goal attainment.
• Support financial processes by entering pre-purchase procurement requests, documentation collection, and budget tracking.
• Participate in strategic committees to support organizational objectives.
• Respond proactively to unforeseen operational challenges, coordinating emergency responses and irregular operations in alignment with Airport Emergency Plans, ensuring continuous and efficient business operations.

• Provided administrative support to the Chief Operating Officer and Chief Financial Officer, managing complex calendars, coordinating meetings, preparing agendas, notes, reports, presentations, and handling correspondence and communications with internal and external stakeholders.
• Plan and execute logistics for executive meetings, travel, accommodations, procurement card transactions, and reimbursements in compliance with City and Aviation policies. Coordinated special projects and large-scale events aligned with organizational goals.
• Support financial processes by entering pre-purchase procurement requests and assisted with documentation collection.
• Support emergency response and irregular operations coordination by assisting with logistics, communication, and documentation.
• Complete special projects and other assigned duties by performing research, compiling information, and delivering results as needed.
• Served as back-up to Executive and Administrative Support Manager

• Provided high-level administrative support to the Division President, served as a liaison to other departments and managed various projects surrounding building and marketing new company brand.
• Managed Division President’s calendar, meetings and frequently changing travel arrangements to avoid scheduling conflicts
• Served as a liaison between management and operating units to resolve daily administrative and operational issues, foster communication relationships and avoid informational disconnects
• Audited/prepared executive leadership expense reports and purchasing card reconciliations to ensure proper documentation and timely submission
• Attended senior leadership meetings and conferences to assist with decision-making and to assure organizational alignment and execution
• Developed/maintained client database to collect/maintain customer data correctly and to ensure data updated regularly
• Implemented streamlined weekly communication to keep team members connected with new platforms, initiatives and updates
• Managed various strategic initiatives and projects to ensure timely implementation and division compliance
• Served as customer service point of contact to resolve HR/Payroll escalation issues
• Successfully coordinated large scale meetings and events including contract negotiations and on-site management
• Supported overhead annual budget and monthly reconciliation process (research, reclassification, forecasting, transfers and chargebacks) to track cost, identify needed adjustments and prevent overages.
• Developed detailed and accurate documents/correspondence; compiled and generated various reports as needed for day to day operations and special projects
• Spearheaded annual Longest Day Alzheimer’s charity fundraiser event to raise money for their local chapter
• Served as administrative lead to other clerical staff; assigning duties as necessary to accomplish tasks/projects and promote consistency throughout division
• Human Resources Contributions
• Managed new hire onboarding process, from offer letter through orientation and 90 day follow up working extensively with hiring managers and recruiter and to ensure smooth transition
• Responsible for processing transfers, terminations, promotions, status changes, payroll updates and annual review increases for division team members
• Created and maintained employee files as outlined per company policy to ensure compliance
• Managed annual associate survey administration and divisional employee recognition program fostering communication and rewarding excellence
• Performed periodic review of HR manuals and materials to ensure up to date information and company guidelines
• Coordinated annual review process, development of key performance indicators (KPI’s) and talent management succession planning to support development and growth of team members

• Provided administrative support to multiple senior level executives and field managers to maintain day to day operational needs
• Completed monthly reporting functions to assist senior leadership with business monitoring
• Managed vendor set up and invoice processing to ensure accurate and timely payments
• Managed Cost Center realignments providing seamless transition and capture of all expenses and personnel
• Served as point of contact for all questions and assistance for field unit managers
• Provided relocation management by gathering all information/documentation, completing research and connecting associates with proper resources to complete process within specified timeframe
• Planned and administered materials, manuals and kits to support new account openings
• Managed account contracts to ensure timely renewals and assisted with the coordination of addendums
• Successfully organized out of State annual division wide conference including travel and onsite management
• Organized and administered new hire packets - offer letter, I-9, background checks, non-compete etc