Brenda Chase
Wellsville
Summary
Hardworking Customer Service Representative with]5 years of experience working with Circle K. and GiantEagleTrained in project and time management with extensive knowledge of the products and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Team Leader
Goodwill Industries Of Houston
06.2021 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Representative
Circle K
11.2020 - 02.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Education
GED -
Wellsville Jr. Senior High School
Wellsville, OH01.1984
Skills
- Report preparation
- International sales support
- Sales expertise
- Complaint resolution
- Creative problem solving
- Recordkeeping strengths
- Retail store support
- Training development aptitude
Timeline
Team Leader
Goodwill Industries Of Houston
06.2021 - 06.2023
Customer Service Representative
Circle K
11.2020 - 02.2021
GED -
Wellsville Jr. Senior High School
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