Brenda Chavarria
Tustin,CA
Summary
Possessing a strong work ethic and significant experience in customer service, multitasking, and time management, I am committed to providing each customer with a positive and memorable experience. I am adept at thriving in fast-paced environments and am able to adapt to sudden changes. I excel under pressure and am dedicated to my work. I am a flexible professional with a proactive approach and a quick learning ability. I am highly motivated and eager to tackle new challenges. My exceptional interpersonal skills, adaptability, and strong work ethic allow me to work effectively without supervision and swiftly acquire new skills. I am enthusiastic about contributing to a dynamic team and aiding in achieving organizational objectives.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Los Alamitos Medical Center
Los Alamitos, CA
09.2014 - 08.2019
- Register patients within the radiology department
- Create medical paperwork that includes relevant information patients need about the procedure they’re receiving
- Obtain medical authorization for various procedures
- Contact different doctor offices when needed
- Receive different forms of payment
- Answer phone calls regarding patient registration.
Assistant Office Manager
People’s Choice
Tustin, CA
01.2006 - 09.2014
- Assist manager with office tasks (faxing, printing, mailing)
- Receive different forms of payment
- Received inbound/outbound calls
- Responsible for maintaining a smooth office operation
- Oversee administrative support
- File different patient files
- Managing existing documents.
Patient Representative
Children’s Hospital of Los Angeles
Los Angeles, CA
11.1999 - 01.2006
- Explain financial information to patients
- Assist patients in understanding their medical rights
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Register patients within the Emergency Room department
- Verify necessary physician referrals and insurance authorizations.
Front Desk Assistant
Western Dental
Los Angeles, CA
10.1997 - 11.1999
- Explain financial information to patients
- Assist patients in understanding their medical rights
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Authorize various different insurance claims.
Education
Nursing -
Santiago Canyon College
Orange, CA07.2024
High School Diploma -
Santiago Canyon College
Orange, CA05.2017
Skills
- Healthcare Experience
- Receptionist Experience
- Customer Service
- Fluent in English and Spanish
- Computer Skills/Microsoft (Excel, Powerpoint, Word, Etc)
- Ability to work under pressure
- Self driven and team player
- Scheduling
- Data Entry
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Critical Thinking
- Schedule mastery
- Microsoft Office expertise
- Problem-solving abilities
- Clerical Support
- Microsoft Excel
- Credit card payment processing
- Call triaging
- Professional telephone demeanor
- Adaptive team player
- Microsoft PowerPoint
- De-Escalation Techniques
- High-energy attitude
- Conflict Resolution
- Multi-Task Management
- Active Listening
- Follow-up skills
- Positive and professional
- Customer Relations
References
- Brenda Avitia (714) 833-4403
- Justin Nieves, (714)869-4691
Timeline
Customer Service Representative
Los Alamitos Medical Center
09.2014 - 08.2019
Assistant Office Manager
People’s Choice
01.2006 - 09.2014
Patient Representative
Children’s Hospital of Los Angeles
11.1999 - 01.2006
Front Desk Assistant
Western Dental
10.1997 - 11.1999
Nursing -
Santiago Canyon College
High School Diploma -
Santiago Canyon College
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