Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Chavis-Finney

Loganville,GA

Summary

Resourceful Senior Communications Officer with a track record of high productivity and efficient task completion. Proficient in emergency response coordination, crisis management, and team leadership. Skilled in problem-solving, communication, and decision-making to effectively manage emergencies in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Senior Communications Officer

Lawrenceville Police Department
Lawrenceville, Georgia
05.2017 - Current
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Coordinated activities between multiple agencies during emergency situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Mentored junior team members and managed employee relationships.

Communications Officer

Duluth Police Department
Duluth, Georgia
03.2016 - 05.2017
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.

Communications Officer II

Gwinnett County Police Department
Lawrenceville, Georgia
03.2000 - 03.2016
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Compiled statistical data related to 911 calls received such as response times and types of calls handled.
  • Participated in drills designed to test emergency preparedness procedures; documented results for review.
  • Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
  • Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.

Education

High School Diploma -

Godwin Heights High School
Wyoming, MI
05-1990

Skills

  • Call prioritization
  • Incident documentation
  • Call assessments
  • Confidentiality
  • Caller engagement
  • Processing requests
  • Interviewing
  • Multi-line phone system
  • Geographic knowledge
  • Information intake
  • Problem-solving aptitude
  • Multitasking
  • Crisis Intervention
  • Audio Equipment Operation
  • Professionalism
  • Radio communication
  • Time management abilities
  • Stress Management
  • Police department procedures
  • Listening Skills
  • Emergency Services Coordination
  • Dispatch first responders
  • Complete official forms
  • Alarm tracking
  • Conflict Resolution
  • Multitasking Abilities
  • Computer-aided dispatching
  • Documentation
  • Tact and diplomacy
  • Computer-based dispatch systems
  • Confidentiality understanding
  • Criminal justice knowledge
  • Critical thinker
  • Situational Awareness
  • Reliability
  • Record-keeping
  • Map reading skills
  • Crisis communication
  • Team building
  • Emergency protocols
  • Document calls
  • Secure sensitive information
  • Training Methods
  • Communication Strategies
  • Prepare materials
  • Problem-solving abilities
  • Improve job skills
  • Assessment tools
  • Orientation procedures
  • Adaptability
  • Performance Improvement

Timeline

Senior Communications Officer

Lawrenceville Police Department
05.2017 - Current

Communications Officer

Duluth Police Department
03.2016 - 05.2017

Communications Officer II

Gwinnett County Police Department
03.2000 - 03.2016

High School Diploma -

Godwin Heights High School

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Brenda Chavis-Finney