Brenda Chavis-Finney
Loganville,GA
Summary
Resourceful Senior Communications Officer with a track record of high productivity and efficient task completion. Proficient in emergency response coordination, crisis management, and team leadership. Skilled in problem-solving, communication, and decision-making to effectively manage emergencies in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Senior Communications Officer
Lawrenceville Police Department
Lawrenceville, Georgia
05.2017 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
Communications Officer
Duluth Police Department
Duluth, Georgia
03.2016 - 05.2017
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
Communications Officer II
Gwinnett County Police Department
Lawrenceville, Georgia
03.2000 - 03.2016
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
Education
High School Diploma -
Godwin Heights High School
Wyoming, MI05-1990
Skills
- Call prioritization
- Incident documentation
- Call assessments
- Confidentiality
- Caller engagement
- Processing requests
- Interviewing
- Multi-line phone system
- Geographic knowledge
- Information intake
- Problem-solving aptitude
- Multitasking
- Crisis Intervention
- Audio Equipment Operation
- Professionalism
- Radio communication
- Time management abilities
- Stress Management
- Police department procedures
- Listening Skills
- Emergency Services Coordination
- Dispatch first responders
- Complete official forms
- Alarm tracking
- Conflict Resolution
- Multitasking Abilities
- Computer-aided dispatching
- Documentation
- Tact and diplomacy
- Computer-based dispatch systems
- Confidentiality understanding
- Criminal justice knowledge
- Critical thinker
- Situational Awareness
- Reliability
- Record-keeping
- Map reading skills
- Crisis communication
- Team building
- Emergency protocols
- Document calls
- Secure sensitive information
- Training Methods
- Communication Strategies
- Prepare materials
- Problem-solving abilities
- Improve job skills
- Assessment tools
- Orientation procedures
- Adaptability
- Performance Improvement
Timeline
Senior Communications Officer
Lawrenceville Police Department
05.2017 - Current
Communications Officer
Duluth Police Department
03.2016 - 05.2017
Communications Officer II
Gwinnett County Police Department
03.2000 - 03.2016
High School Diploma -
Godwin Heights High School
Similar Profiles
Alma HernandezAlma Hernandez
Crime/Intelligence Analysis II at Lawrenceville Police DepartmentCrime/Intelligence Analysis II at Lawrenceville Police Department
Esha KeertikarEsha Keertikar
Rehab Technician at Lawrenceville Hospital Outpatient DepartmentRehab Technician at Lawrenceville Hospital Outpatient Department
Jodi BrownJodi Brown
Patrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal AffairsPatrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal Affairs