Brenda Chávez Porras
Summary
Versatile bilingual (English/Spanish) professional with experience in healthcare, customer service, and educational support. Strong communicator skilled in assisting patients, resolving concerns, and ensuring clear, accurate information exchange between patients and providers. Known for staying organized, maintaining confidentiality, and handling high-volume environments with empathy and professionalism. Quick to learn new systems and committed to supporting a positive patient experience from check-in to follow-up.
Overview
13
13
years of professional experience
Work History
Educational Assistant
Rutherford County Juvenile Detention
03.2025 - Current
- Developed strong rapport with 9th-12th grade students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Supported teacher by monitoring behavior and completing other administrative tasks as needed.
- Managed resources efficiently by organizing materials, tracking inventory, and preparing resources necessary for daily instruction.
Medical Interpreter, Freelance
Language Services Associates, GLOBO Language Solutions, Niki’s Int’l Ltd. Language Solutions
01.2013 - Current
- Help bridge cultural differences between patients and providers, enabling a mutually productive medical environment by conducting effective, accurate, and impartial interpreting across departments including primary care, behavioral health, dietetics, pharmacy, physical therapy, occupational therapy, radiography, surgery, emergency department, obstetrics, gastroenterology, and medical insurance
- Assist patients in call centers, handling a high volume of calls on a daily basis and recording patient information quickly and accurately providing successful solutions using active listening
- Assist medical staff with appointment rescheduling, registration, reminders, and cancellations
- Compile and record medical charts, reports, and correspondence using eClinicalworks software and other office equipment
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
Educational Assistant
Warren County Board of Education
08.2013 - 02.2025
- Facilitated individualized educational support for students in a structured environment.
- Collaborated with educators to develop and implement tailored lesson plans.
- Monitored student progress and provided feedback to enhance learning outcomes.
- Coordinated activities that promote social skills and emotional development among youth.
- Assisted in maintaining a safe and positive learning atmosphere within the facility.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Bilingual Teacher Assistant
Warren County School System
01.2013 - 02.2025
- Assisted the teacher in maintaining a classroom climate conducive to learning
- Assisted the teacher with the preparation of materials for lessons and with maintaining student records
- Prepared educational materials for class activities
- Work with reading groups to help students build literacy skills and confidence
- Reinforced lesson concepts through individual or small group work
- Engaged one-on-one with students with learning difficulties
- Responsible for written translations from English to Spanish for such purposes as notification regarding school activities, student progress, disciplinary actions, school records, medical records, and notes from parents
Patient Service Representative
Rutherford County Primary Care Clinic
01.2019 - 05.2023
- Managed patient scheduling and appointment coordination to improve service efficiency.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Handled patient inquiries and resolved issues promptly, ensuring high satisfaction levels.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Trained new staff on operational protocols, enhancing team performance and service quality.
- Implemented process improvements that streamlined workflow and reduced wait times for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted in maintaining accurate patient records using electronic health record systems.
Customer Service Representative
Walmart
05.2014 - 05.2019
- Resolved customer complaints, guided them, and provide relevant information
- Performed all checkout procedures quickly and accurately, while also promoting the store credit card to customers.
- Assisted sales floor staff with inventory management, keeping front lanes tidy, and assisting customers when needed
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; following up on out-of-stock merchandise
- Responsible for logging all layaways, stocking the layaways, filing layaway receipts of all customers, tracking layaway payments, retrieving orders, and keeping the area tidy.
- Mentored new team members in POS systems and company procedures, enhancing team productivity.
Ecommerce/Cashier
Walmart
01.2014 - 01.2019
- Performed all checkout procedures quickly and accurately, while also promoting the store credit card to customers
- Resolved customer complaints, guided them, and provide relevant information
- Fulfilled customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; following up on out-of-stock merchandise
Education
Pharmacy Technician Training -
Piedmont Community College
Roxboro, NC04-2025
Medical Billing and Coding Training -
TN PROFESSIONAL TRAINING INSTITUTE
Murfreesboro, TN01-2024
Medical Interpreter Training -
VANDERBILT UNIVERSITY
Nashville, TN05-2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Educational Assistant
Rutherford County Juvenile Detention
03.2025 - Current
Patient Service Representative
Rutherford County Primary Care Clinic
01.2019 - 05.2023
Customer Service Representative
Walmart
05.2014 - 05.2019
Ecommerce/Cashier
Walmart
01.2014 - 01.2019
Educational Assistant
Warren County Board of Education
08.2013 - 02.2025
Medical Interpreter, Freelance
Language Services Associates, GLOBO Language Solutions, Niki’s Int’l Ltd. Language Solutions
01.2013 - Current
Bilingual Teacher Assistant
Warren County School System
01.2013 - 02.2025
Pharmacy Technician Training -
Piedmont Community College
Medical Billing and Coding Training -
TN PROFESSIONAL TRAINING INSTITUTE
Medical Interpreter Training -
VANDERBILT UNIVERSITY