Brenda Cloter
Irvington,NJ
Summary
Professional with strong expertise in managed care coordination. Skilled in streamlining healthcare services, ensuring compliance, and optimizing operational efficiency. Reliable team player with focus on collaboration and achieving impactful results. Adaptable to changing needs, possessing strong communication, analytical, and problem-solving skills valued by employers.
Overview
4
4
years of professional experience
Work History
IMMIGRATION LEGAL ASSISTANT
ON CALL COUNSEL
10.2023 - 03.2025
- Coordinated time-sensitive filings and correspondence with USCIS and EOIR, ensuring completeness and compliance with regulatory requirements.
- Drafted and prepared legal documentation including I-821, I-589, I-765, motions, and venue change requests while maintaining accurate records for each case.
- Collaborated with interpreters across multiple languages to facilitate smooth communication and positive outcomes for clients.
- Ensured all activities met NYC program guidelines and internal reporting expectations.
- Adapted to urgent and evolving case needs by supporting multiple functions across legal and client service teams.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Conducted client intake interviews to determine client service need and eligibility.
CARE COORDINATOR
ESSEN HEALTH CARE
04.2022 - 10.2023
- Coordinated care plans in collaboration with providers, ensuring member needs were met across physical, behavioral, and social domains.
- Maintained regular contact with members, scheduling services, supporting follow-up, and documenting outcomes in electronic systems.
- Identified care barriers and connected members with appropriate community resources, improving access and satisfaction.
- Partnered with clinical teams to hold care conferences, update treatment plans, and ensure ongoing quality of care.
- Responded to member and provider inquiries via phone and email to resolve service issues quickly and professionally.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
CARE MANAGER SUPPORT
ESSEN HEALTH CARE
01.2021 - 04.2022
- Conducted needs assessments for Health Home program candidates and guided them through enrollment based on eligibility criteria.
- Verified Medicaid status and reviewed medical records to ensure accurate documentation of conditions and services needed.
- Tracked, updated, and maintained detailed records in compliance with NYS Department of Health standards.
- Supported outreach and engagement efforts, increasing program membership by enrolling 50+ new members monthly.
- Mentored new staff by providing training on internal systems and procedures, improving onboarding success.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
PUBLIC HEALTH INTERN
MONROE COLLEGE
09.2020 - 12.2020
- Facilitated COVID-19 education workshops to improve awareness and adherence to evolving public health guidance.
- Developed clear communication materials tailored to diverse audiences across campus.
- Conducted research surveys and synthesized findings to inform program adjustments and student support services.
Education
Bachelor of Science - Public Health & Psychology
Monroe College
The Bronx, NY01.2020
Skills
- Care Coordination
- Case Documentation
- Member Communication
- Community Resources Navigation
- HIPAA & Regulatory Compliance
- Microsoft Outlook, Word, Excel
- Peer-to-Peer Coordination
- Office administration
- Appointment scheduling
- Document preparation
Language
Fluent in Spanish
Timeline
IMMIGRATION LEGAL ASSISTANT
ON CALL COUNSEL
10.2023 - 03.2025
CARE COORDINATOR
ESSEN HEALTH CARE
04.2022 - 10.2023
CARE MANAGER SUPPORT
ESSEN HEALTH CARE
01.2021 - 04.2022
PUBLIC HEALTH INTERN
MONROE COLLEGE
09.2020 - 12.2020
Bachelor of Science - Public Health & Psychology
Monroe College
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