Brenda Coe
Washington,NC
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Lowe's Home Centers, leveraging strong relationship-building and product knowledge skills. Achieved consistent positive feedback by resolving customer issues efficiently, leading to increased referral business and exceeding sales targets. Skilled in team collaboration and customer support, contributing to significant improvements in service delivery and client satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement Center
12.2014 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Millwork Sales Specialist
Lowes Home Centers
12.2014 - Current
- Enhanced customer satisfaction by providing personalized millwork design solutions tailored to individual needs.
- Increased sales revenue by effectively promoting and upselling millwork products to clients.
- Streamlined the ordering process for improved efficiency, resulting in faster turnaround times for clients.
- Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
- Efficiently managed multiple projects simultaneously, ensuring all timelines were met without compromising quality or customer satisfaction levels.
Pro Services Associate
Lowe's Home Centers, LLC
12.2014 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Day Porter
Blue Chip Facility Services
02.2012 - 02.2013
- Improved facility cleanliness by performing routine inspections and addressing issues promptly.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Fostered positive relationships with building tenants through professional demeanor and attentive service.
Housekeeping Room Attendant
Holiday Inn Express Hotel
02.2010 - 02.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeping Supervisor
Rainbow Shores Resort
04.2008 - 05.2009
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Trained and mentored new staff on cleaning and safety protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
High School Diploma -
Piscataway Township High School
Piscataway, NJNo Degree - Tax Preparation
H&R Block Academy
Washington NC11.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Account Management
- Teamwork and Collaboration
- Relationship Building
Timeline
Customer Service Associate
Lowes Home Improvement Center
12.2014 - Current
Millwork Sales Specialist
Lowes Home Centers
12.2014 - Current
Pro Services Associate
Lowe's Home Centers, LLC
12.2014 - Current
Day Porter
Blue Chip Facility Services
02.2012 - 02.2013
Housekeeping Room Attendant
Holiday Inn Express Hotel
02.2010 - 02.2013
Housekeeping Supervisor
Rainbow Shores Resort
04.2008 - 05.2009
High School Diploma -
Piscataway Township High School
No Degree - Tax Preparation
H&R Block Academy
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