Brenda L. Coleman
Phenix City,AL
Summary
Interested in furthering a career utilizing extensive skills and experience in customer service, cashier, cleaning, food, and retail industries and committing to constant improvement, with the highest standards of quality and service.
Overview
40
40
years of professional experience
Work History
Owner, Beautician
Hair Essentials
01.2011 - Current
- Provide direct personal hair care and grooming to male and female clients
- Maintain and repair haircutting and shaving equipment
- Provide services including permanents, hair sets and comb outs: shampoos and cuts to members
- Schedule appointments
- Ensure salon services are offered in a safe, sanitary manner
- Order hair care and grooming supplies to provide the salon services
- Hold and maintain current licensure of Cosmetology
- Knowledge of operation and care of beauty salon and barbering equipment and modern methods, techniques and practices of hair care
- Ability to instruct clients in basic grooming techniques
- Knowledge of state and federal regulations regarding the safe use and storage of chemicals used in salons
Custodial Manager
Metro Jantorial
10.2010 - Current
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
- Negotiated contracts with vendors, securing cost-effective services and products for the facility.
- Increased customer satisfaction by addressing concerns promptly and professionally.
Dietician Aid, Activity Coordinator, Beautician
Parkwood Health Care Facility
01.1995 - Current
- Ensure patients and residents receive nutritious food that tastes good
- Assist in menu planning, maintain diet records and make sure food is served in a clean, healthy, environment
- Detect changes in patients’ eating habits, such as increased or decreased appetite or changes in food preferences
- Create cooking schedules to ensure all foods are prepared timely
- Ensure all foods are replenished at all times during service
- Participate proactively in quality control functions by tasting, adjusting or replacing foods determined not up to standards
- Clean and sanitize dishes, utensils and cookware
- Prepare the kitchen for inspections and assist with food ordering and storage
- Maintain an environment of safety for patients, self and others
- Routinely receive in-service educational training to better meet the needs of our residents
- Follow all approved practices and procedures in the storage, preparation, service and delivery of patient meals and supplies with full consideration of patient safety needs
- Help train new employees
- Analyze and resolve work problems and assists workers in solving work problems
- Initiate and suggest plans to motivate workers to achieve goals
- Provide seniors with wash, sets, haircuts, color and perms
- Responsible for the ongoing developing and implementation of activities program designed to meet the social, psychosocial and therapeutic needs of Nursing Home residents
- Plans, assigns and directs the development of recreational, educational, cultural and arts and crafts programs geared to the multi-faceted health problems of the elderly
- Responsible for the scheduling of various activities programs
- Evaluates the effectiveness of Departmental operating procedures and recommends changes as required
- Performs a variety of administrative functions pertaining to operations
Cashier and Cook
McDonalds
01.2011 - 01.2012
- Greet all customers with a smile and input their food orders
- Take orders either at the front counter or pick-up window and receive payment from customers
- Ensure special requests are entered correctly
- Get customers’ orders together with filling drinks and fry containers
- Maintain clean lobby by cleaning tables, chairs and the floor
- Keep restrooms clean and empty the trash at intervals
- Clean food preparation areas, cooking surfaces, and utensils
- Cook and package batches of food which are prepared to order or kept warm until sold
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Maintain sanitation, health, and safety standards in work areas
- Measure ingredients required for specific food items being prepared
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Pre-cook items such as bacon, in order to prepare them for later use
- Prepare and serve beverages such as coffee and fountain drinks
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Verify that prepared food meets requirements for quality and quantity
- Wash, cut, and prepare foods designated for cooking
- Clean, stock, and restock workstations and display cases
- Serve orders to customers at windows, counters, or tables
Cleaning Specialist
Mid-South Cleaning Services
01.2006 - 01.2009
- Provide quality cleaning services for office and industrial buildings
- Service, clean and supply restrooms with soap, toilet paper, and other supplies
- Gather and empty trash and trash bins
- Clean building floors by sweeping, mopping, scrubbing and vacuuming
- Clean windows, glass partitions and mirrors
- Clean spills and other hazards
- Order cleaning supplies
- Notify managers when the building needs major repairs
Short Order Cook
Johnny’s Seafood Restaurant
01.2003 - 01.2005
- Complete orders from steam tables, placing food on plates and serving customers at tables or counters
- Grill, cook, and fry foods
- Perform food preparation
- Plan work on orders so that items served together are finished at the same time
- Take orders from customers and cook foods requiring short preparation times, according to customer requirements
- Clean food preparation equipment, work areas, and counters or tables
- Order supplies and stock them on shelves
Cleaning Specialist
Southeastern Cleaning Inc.
01.1990 - 01.1995
- Responsible for cleaning naval reserve building
- Service, clean and supply restrooms with soap, toilet paper, and other supplies
- Gather and empty trash and trash bins
- Clean building floors by sweeping, mopping, scrubbing and vacuuming
- Clean windows, glass partitions and mirrors
- Clean spills and other hazards
- Order cleaning supplies
- Maintain high standards of quality, dependability, safety, and customer satisfaction
Short Order Cook, Hostess, Cashier
Columbus State University
01.1985 - 01.1990
- Greet arriving guests and welcome them into the establishment and seat them
- Ensure that guests are made comfortable and kept informed of the status of their orders or wait times
- Monitor open dining sections of the restaurant for empty and cleaned tables
- Estimate wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting
- Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties
- Grill, cook, and fry foods
- Perform food preparation
- Plan work on orders so that items served together are finished at the same time
- Take orders from customers and cook foods requiring short preparation times, according to customer requirements
- Clean food preparation equipment, work areas, and counters or tables
- Order supplies and stock them on shelves
Education
Master Codmetologist - Cosmetology
River Town School of Bea
Columbus, GA04.2003
High School Diploma - Required
Central High School
Phenix City, AL05.1985
Skills
- Hands-on experience in accepting payments
- Using scanners
- Using cash registers
- Using calculators
- Handling returns and exchanges
- Counting money in register
- Greeting customers
- Answering customer questions
- Verbal communication skills
- Written communication skills
- Attention to detail
- Experience in cleaning industry
- Experience in food industry
- Analyzing complex issues
- Comprehending new procedures
- Setting priorities
- Planning and organizing
- Handling multiple tasks
- Reading and interpreting written direction
- Working independently
- Teamwork
- Project planning and execution
- Maintaining product quality
- Organizational skills
- Telephone skills
- Customer service skills
- Interpersonal skills
- Microsoft Office Suite
Timeline
Owner, Beautician
Hair Essentials
01.2011 - Current
Cashier and Cook
McDonalds
01.2011 - 01.2012
Custodial Manager
Metro Jantorial
10.2010 - Current
Cleaning Specialist
Mid-South Cleaning Services
01.2006 - 01.2009
Short Order Cook
Johnny’s Seafood Restaurant
01.2003 - 01.2005
Dietician Aid, Activity Coordinator, Beautician
Parkwood Health Care Facility
01.1995 - Current
Cleaning Specialist
Southeastern Cleaning Inc.
01.1990 - 01.1995
Short Order Cook, Hostess, Cashier
Columbus State University
01.1985 - 01.1990
Master Codmetologist - Cosmetology
River Town School of Bea
High School Diploma - Required
Central High School
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