Brenda Coleman
Maysville,NC
Summary
Dynamic Front Desk Receptionist with proven expertise at Dr. Thomas Morgan/ Lane & Associates, excelling in client support and accurate data entry. Enhanced patient satisfaction through effective communication and organizational skills, ensuring seamless appointment management and adherence to HIPAA guidelines. Recognized for building patient rapport.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Dr. Gregory Wohlgemuth
07.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, collected payments, coordinated and confirmed appointments.
Front Desk /Dental Treatment Coordinator
Morgan Family Dentistry / Lane & Associates
06.2012 - 07.2024
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
Education
High School Diploma -
White Oak High School
Jacksonville06-1978
Skills
- Client support
- Attention to detail
- Accurate data entry
- Organizational skills in time management
- Effective listening abilities
Timeline
Front Desk Receptionist
Dr. Gregory Wohlgemuth
07.2024 - 03.2025
Front Desk /Dental Treatment Coordinator
Morgan Family Dentistry / Lane & Associates
06.2012 - 07.2024
High School Diploma -
White Oak High School
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