Brenda Collins
Charlotte,NC
Summary
Qualified by 23 years of professional working experience in the financial investment field. 12 years of professional work experience, working in the community relations/nonprofit organizations field. Covering all aspects of developing departments and employee engagement; base on Agile Methodologies and innovation. Team Leader/ legal writing experienced. Change Management Plans. Talented Team Leader and executive experience; applying and approaching situations with an agile mindset to improve high-performance and get results. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Relations Team Lead
Equitable Advisors
2022.07 - Current
- Team Lead of Complaint Securities and advisors dept.
- Trained new team members by relaying information on company procedures and deadline requirements pertaining to complaints.
- Managed written correspondences due dates
- Reviewed and edited complaints from the BBB, SEC, local /state government and commonwealth nationally.
- Logged incoming complaints and review with legal dept.
- Respond to Branch and financial advisors client's complaints.
- Conduct legal research, rules and regulations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Executive Director
Transitions Service Center, Inc.
2011.04 - 2022.07
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Responsible for gifts and fund administrator.
- Executed Communications and Crisis plans.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Defined company roles and responsibilities to establish and enhance processes.
- Management of assigned initiatives/value streams.
- Contributed to mock-ups, email campaigns, and social media content.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Applied organization's structured methodology using the Agile Mind-set methodology. Coaches sponsors and aligned leaders with adoption.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Conducted and assess change management impact results.
- Prepared persuasive sales and marketing presentation materials to engage clients.
Retirement Plan Analyst II
Wachovia Securities /Wells Fargo Advisors, LLC
2005.11 - 2011.11
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised between field brokers and management. Quoted the S & P 500, dividends and account gains and losses.
- Gave clients the RMD formula to calculate this annual distribution.
- Transfers to IRA Brokerages via ACATS and Direct Transfers systems.
- Use of various systems and IRA Command Assets transfer accounts.
- Place stock trades as needed and re-allocations to balance acct.
Annuity Consultant
TIAA/CREF
2002.04 - 2005.11
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Consulted with clients on the taxable events for contract withdrawals.
- Applied ERISA laws and hardship withdrawal rules.
Education
TBC - Change Management
Lake Forest Graduate School of Management
Lake Forest, IL04.2019
Bachelor of Arts - Communications; Advtg., Marketing/PR
City College of New York of The City University of New York, The
New York, NY09.1996
Skills
- Process Improvement Initiatives
- Key Performance Indicators (KPI)
- Change Management Plans
- ERISA Law
- Non-Profit Law
- Consultant/Liaison
- OKR Management Platform
- Communications (Oral/Written)
- Computer Literate and Type 80 WPM
- Event Coordinator
- Non-Profit development
- Organizational Change Management
Certification
Certified in Change Management from Lake Forest Graduated School of Management. GPA.4.0
Timeline
Client Relations Team Lead
Equitable Advisors
2022.07 - Current
Executive Director
Transitions Service Center, Inc.
2011.04 - 2022.07
Retirement Plan Analyst II
Wachovia Securities /Wells Fargo Advisors, LLC
2005.11 - 2011.11
Annuity Consultant
TIAA/CREF
2002.04 - 2005.11
TBC - Change Management
Lake Forest Graduate School of Management
Bachelor of Arts - Communications; Advtg., Marketing/PR
City College of New York of The City University of New York, The
Certified in Change Management from Lake Forest Graduated School of Management. GPA.4.0
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