Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brenda Collins

Summary

With a proven track record at Amerigroup/Wellpoint, I excel in care coordination and clinical assessment, enhancing patient outcomes through meticulous case management and planning. Leveraging medication monitoring expertise and a compassionate approach, I've significantly reduced hospital readmissions, demonstrating both hard and soft skills in high-pressure healthcare environments.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Nurse Case Mgr. 2

Amerigroup/ Wellpoint
03.2007 - 03.2024
  • Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
  • Educated patients on disease management techniques, empowering them to take control of their health and reduce complications. Educate members regarding HEDIS measures.
  • Build meaningful relationships with patients and caregivers.
  • Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
  • Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
  • Reduced hospital readmissions through monitoring, education of member and intervention for at-risk patients.
  • Provided Coordination of Services for Transplant members.
  • Assist member with identifying barriers to their care and discovering avenues to remove these barriers.
  • Educate member regarding Plan Benefits.
  • Assist with Orientation of New Associates.

Member Care Manager

American Healthways
01.1999 - 03.2007
  • Accomplished multiple tasks within established timeframes.
  • Provide Patient Education telephonically
  • Provide Coordination of care and Utilization of resources for High-Risk members
  • Assist client with the identification of Barriers and assist with identifying avenues to remove these barriers to promote better health
  • Educate clients regarding Standards of Care.


PRN Staff Nurse

Williamson Medical Center
03.2003 - 03.2004
  • Reduced medication errors by consistently following established protocols and utilizing electronic medical record systems.
  • Functioned as staff relief on Medical Surgical unit providing hands on Patient Care.
  • Prioritize tasks effectively during high-stress situations while maintaining exceptional levels of patient care.
  • Demonstrated proficiency in various nursing techniques including IV insertion, catheterization, wound care, and medication administration.

PRN Staff Nurse

Critical Care Unlimited Inc.
05.2002 - 03.2003
  • Reduced medication errors by consistently following established protocols and utilizing electronic medical record systems.
  • Functioned as staff relief on Medical Surgical unit providing hands on Patient Care.
  • Prioritize tasks effectively during high-stress situations while maintaining exceptional levels of patient care.
  • Demonstrated proficiency in various nursing techniques including IV insertion, catheterization, wound care, and medication administration.

Staff RN

HCA Centennial Medical Center
07.1981 - 01.2000
  • Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
  • Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
  • Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
  • Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
  • Supervision of associates in role as Charge Nurse.

• Provide Total Patient Care at bedside on Oncology and on Medical Surgical units •Computerized documentation and medication administration system

•Provide IV therapy administration, care of IV Therapy •Assist Physician in the performance of procedures ( lumbar puncture, Thoracentesis, paracentesis, bone marrow biopsy, Central line placement, etc. •Insertion, care, and maintenance of Nasogastric tubes ( Dobhoff, etc.) •Care and maintenance of PEG tubes •Perform and care for clients receiving Peritoneal Dialysis

PRN Floating Staff RN

ST Thomas West Hospital
01.1996 - 01.1998
  • Reduced medication errors by consistently following established protocols and utilizing electronic medical record systems.
  • Functioned as staff relief on Medical Surgical unit providing hands on Patient Care.
  • Prioritize tasks effectively during high-stress situations while maintaining exceptional levels of patient care.
  • Demonstrated proficiency in various nursing techniques including IV insertion, catheterization, wound care, and medication administration.

Hospital Corpsman

US Navy
01.1979 - 07.1981
  • Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • Rendered emergency medical treatment

1. Labor and Delivery: Function at every level from the check in process, assisting in Labor room, to assisting the doctor during the Delivery Process * Sterilization of equipment, Delivery room set up, breakdown and cleanup

2. Well baby Nursery: * Care for the newborn and Mother during Delivery • Care of Newborn in Nursery • Assist physician with Newborn required procedures (circumcisions)

3. Emergency Room duty: * Work in Triage • Ambulance Transport, Providing Emergency care (Suturing, etc.) • Assist Physician providing emergency care

4. Urology Clinic (Millington Naval Base, Millington, TN

* Assist Physician Urological procedures (Vasectomies, IVP, Cystoscopy) • Perform lab test (Urinalysis, Semen Analysis) • On Call duty in Radiology performing minor x-ray procedures.

Education

Associate of Science - Nursing

University of TN At Martin
Martin, TN
05.1978

Skills

  • Medication monitoring
  • Case Evaluation
  • Clinical assessment
  • Care Coordination
  • Case Management
  • Care Planning

Certification

  • Certified Case Manager Training - April 2013
  • RN /Certification: Certified Case Manager (CCM) Organization Commission of Case Manager Certification Number/ID 4205533 Certification, expiration date: 5/31/2028.

Timeline

Nurse Case Mgr. 2

Amerigroup/ Wellpoint
03.2007 - 03.2024

PRN Staff Nurse

Williamson Medical Center
03.2003 - 03.2004

PRN Staff Nurse

Critical Care Unlimited Inc.
05.2002 - 03.2003

Member Care Manager

American Healthways
01.1999 - 03.2007

PRN Floating Staff RN

ST Thomas West Hospital
01.1996 - 01.1998

Staff RN

HCA Centennial Medical Center
07.1981 - 01.2000

Hospital Corpsman

US Navy
01.1979 - 07.1981

Associate of Science - Nursing

University of TN At Martin
Brenda Collins