Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRENDA COLLINS

CHARLOTTE,North Carolina

Summary

  • I am a visionary and strategic leader with a history of success in developing community relations campaigns and plans. Writing plans for community relations projects and promotional materials.
  • A passionate advocate for all things Cyber Technology
  • ( Governance, Risk, Compliance and Audits)
    Organizational behavioral change management;
  • Cloud Security, Enterprise Risk on an entry to intermediate level in collaborating with organizational stakeholders to align business goals and Cybersecurity controls.
  • Entry level in IT Security Controls to secure critical assets and enhance organizational capabilities within the ever-expanding
    digital economy. Results-driven Analyst
  • 12 years of experience in retirement investment products services. Transitioning to a role in Governance, Risk, and Compliance (GRC) within cybersecurity.
  • Human Resource Generalist (4)Yrs. Monitor /Management of projects (6)Yrs.
  • Promotional Development ( Biographies, Brochure, Flyers, Leaflets,); Social Media Content (Facebook, Instagram & YouTube)
  • Knowledge of Retirement financial products and processes (IRA, GRA, SRA; Brokerage Service Process Management, Retirement Investment Account Transfers; Direct Transfers , ACATS. RMD/IRS Rules and Provisions,
  • ERISA Law, Employment Law , Investment Trading Law and Communications Law. Review of Privilege and confidentiality documents and the Law. Knowledge of MS office, Sharepoint, PDF software & Type 75 WPM. Email and Professional Researcher.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Compliance Manager/Client Relations Team Lead

Equitable Advisors, LLC
07.2022 - 07.2024
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals.
  • Managed Equivest Group Retirement Annuity (403-b) external complaints letters.
  • Responsible for receiving , researching , analyzing and writing responses by deadline.
  • Settled and resolved complaints from SEC, BBB, Financial advisor's clients and local governments offices. Conducted investigation and documented findings of originators of complaints in database.
  • Consulted with legal department and internal constituents. as needed.

Senior Project Manager, Client Services Nonprofit

None-paid Community Project Created. License
04.2011 - 07.2022
  • Worked closely with organizational leadership and Board of Directors to guide operational strategy.
  • Managed client services books and filed with the state for compliance.
  • Responsible for gifts and fund administrator.
  • Wrote Communications and Crisis plans. Developed programs in response to community outreach programs.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Wrote plan for innovative program to increase target audiences attendance .
  • Managed latest projects and life cycles of programs.
  • Management of assigned initiatives/value streams.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of change manager and marketing goals.
  • Applied organization's structured methodology using the Agile Mind-set methodology. Coaches sponsors and aligned leaders with adoption.
  • Researched interesting and relevant content to capture interest and improve Web-site traffic.
  • Conducted and assess change management impact results. Trained and coached new employees of different mindsets.
  • Prepared persuasive advertising and marketing presentation materials to engage clients.
  • Advocated for organization and company mission to raise awareness and support.
  • Worked with various vendors and sub-contractors for meeting the organization goals.
  • Elevated overall client experience by placing emphasis on open communication, transparency, and responsiveness throughout the entire agency-client relationship.
  • Facilitated communication between departments, promoting a cohesive working environment where ideas were shared freely.
  • Directed successful fundraising efforts to support agency initiatives and expand services offered.
  • Established performance metrics for evaluating staff productivity while maintaining a focus on quality output from all team members.
  • Championed process improvements aimed at enhancing operational efficiency across all departments.
  • Negotiated favorable contracts with vendors and suppliers, resulting in cost savings for the agency.
  • Implemented employee training programs to enhance staff skills and productivity levels.
  • Increased agency''s client base by developing and implementing targeted marketing strategies.

Command Asset /IRA Assistant Service Manager

Wachovia Securities /Wells Fargo Advisors, LLC
11.2005 - 11.2011
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Supported clients with business analysis, documentation, and data modeling.
  • Liaised between field brokers and management. Quoted the S & P 500, dividends and account gains and losses.
  • Gave clients the RMD formula to calculate this annual distribution.
  • Transfers to IRA Brokerages via ACATS and Direct Transfers systems.
  • Use of various systems and IRA Command Assets transfer accounts.
  • Re-allocations to Re-balance of investors clients accounts. Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
  • Assisted management during tax seasoned 1099R and end of year RMD mailings.
  • Lead marketing projects and promoted new products.

Annuity Client Relations Services Specialist

TIAA/CREF
04.2002 - 11.2005
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Supported clients with business analysis, documentation, and data modeling.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Consulted with clients on the taxable events for contract withdrawals.
  • Applied ERISA laws and hardship withdrawal rules.
  • Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
  • Collaborated with cross-functional teams to develop and implement service improvements.
  • Trained new team members, sharing best practices and ensuring consistent service standards across the department.
  • Created and sent out letters to clients as per their request.

Education

Certificate in Cyber Security - Cyber Security, Specializing in GRC

Better Cyber Security
San Francisco, CA
03-2025

Bachelor of Arts - Communications; Advtg., Marketing/PR

The City University of New York {CUNY}
New York, NY
09-2020

TBC - Change Management

Lake Forest Graduate School of Management
04.2019

Skills

  • Analyst
  • Program Management
  • Project Management
  • Internal Auditing
  • Incident Response
  • Policy Development
  • Communication Skills
  • Change Management
  • Cross-Functional Collaboration
  • Cybersecurity Information Security
  • Risk Assurance
  • Cloud Security
  • Risk Management
  • Regulatory Compliance
  • Strategic Planning
  • CISOs, CIOs, SVPs, and business leadership skills

Certification

Certified in Change Management from Lake Forest Graduated School of Management. GPA.4.0

Timeline

Compliance Manager/Client Relations Team Lead

Equitable Advisors, LLC
07.2022 - 07.2024

Senior Project Manager, Client Services Nonprofit

None-paid Community Project Created. License
04.2011 - 07.2022

Command Asset /IRA Assistant Service Manager

Wachovia Securities /Wells Fargo Advisors, LLC
11.2005 - 11.2011

Annuity Client Relations Services Specialist

TIAA/CREF
04.2002 - 11.2005

Certificate in Cyber Security - Cyber Security, Specializing in GRC

Better Cyber Security

Bachelor of Arts - Communications; Advtg., Marketing/PR

The City University of New York {CUNY}

TBC - Change Management

Lake Forest Graduate School of Management

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BRENDA COLLINS