Brenda Collins
Summary
I am pursuing a career in Cyber Security; Governance, Risk and compliance. I possess several years of professional working experience in writing policies, procedures and creating strategic plans. I am certified in Organizational Behavioral Change from Lake Forest Graduate School of Management. I have fours years of experience detecting, reporting and monitoring cybersecurity threats within an organization and identifying Threat Actors.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Technical Support Mobil Device Specialist
Allstate Insurance Co.
- Established strong relationships with agents and clients.
- Assisted agents in navigating new technology solutions by offering tailored recommendations based on their specific needs.
- Optimized device functionality by performing regular maintenance checks and repairs.
- Performed failure analysis to determine root causes of reliability failures.
- Troubleshooted device and reset passwords and gave instructions on how to use the device.
COMPLIANCE MANAGER/CLIENT RELATIONS TEAM LEAD
Equitable Advisors, LLC
07.2022 - 07.2024
- Worked different stations to provide optimal coverage and meet production goals
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals
- Managed Equivest Group Retirement Annuity (403-b) external complaints letters
- Responsible for receiving, researching, analyzing and writing responses by deadline
- Settled and resolved complaints from SEC, BBB, Financial advisor's clients and local governments offices
- Conducted investigation and documented findings of originators of complaints in database
- Consulted with legal department and internal constituents as needed
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
Administrator - Business Operations
TSC Inc. Licensed Nonprofit Agency
04.2011 - 07.2020
- Administrator for In-Home Nursing Agency
- Wrote non-profit Communications , Crisis and Advertising plan for Organization.
- Developed the DHHS In-Home Health Care Agency Policy and Procedure manual.
- Monitor and guarded Agency's platform.
- Conducted internat audits.
- Developed nonprofit programs for Agency.
- Stayed in compliance with state and federal rules and regulations for the nonprofit.
- Investigated, reported to state via website any incidents.
- Knowledge of HIPPA Laws, federal and laws.
- Trained Certified Nursing Assistants on certain healthcare. rules for the agency.
- Managed nonprofit Website.
COMMAND ASSET /IRA ASSISTANT SERVICE MANAGER
Wachovia Securities /Wells Fargo Advisors, LLC
11.2005 - 11.2011
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Supported clients with business analysis, documentation, and data modeling
- Liaised between field brokers and management
- Quoted the S & P 500, dividends and account gains and losses
- Gave clients the RMD formula to calculate this annual distribution
- Transfers to IRA Brokerages via ACATS and Direct Transfers systems
- Use of various systems and IRA Command Assets transfer accounts
- Re-allocations to Re-balance of investors clients accounts
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth
- Assisted management during tax seasoned 1099R and end of year RMD mailings
- Lead marketing projects and promoted new products
Education
Certificate in Cyber Security - Cyber Security, Specializing in GRC
Better Cyber Career
San Francisco, CA03.2025
Bachelor of Arts - Communications; Advt., Marketing/PR
The City University of New York (CUNY)
New York, NY09.2020
TBC - Change Management
Lake Forest Graduate School of Management
Lake Forest, IL04.2019
Skills
- Analyst
- SOC Analyst
- Incident Response
- Communication Skills
- Cross-Functional Collaboration
- Risk Assurance
- Risk Management
- Strategic Planning
- Program Management
- Internal Auditing
- Policy Development
- Change Management Plans
- Cybersecurity
- Information Security
- ISO 27001 Consulting
- Regulatory Compliance
Certification
- Certified in Change Management, Lake Forest Graduate School of Management, 04/27/19
- Certificate of Completion for BetterCyberCareer Challenge Program Batch 3, 03/27/05
Timeline
COMPLIANCE MANAGER/CLIENT RELATIONS TEAM LEAD
Equitable Advisors, LLC
07.2022 - 07.2024
Administrator - Business Operations
TSC Inc. Licensed Nonprofit Agency
04.2011 - 07.2020
COMMAND ASSET /IRA ASSISTANT SERVICE MANAGER
Wachovia Securities /Wells Fargo Advisors, LLC
11.2005 - 11.2011
Bachelor of Arts - Communications; Advt., Marketing/PR
The City University of New York (CUNY)
TBC - Change Management
Lake Forest Graduate School of Management
Technical Support Mobil Device Specialist
Allstate Insurance Co.
Certificate in Cyber Security - Cyber Security, Specializing in GRC
Better Cyber Career
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