Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Colvin Al-akhras

Brenda Colvin Al-akhras

Inwood,WV

Summary

Apply my diverse portfolio of HR skills obtained both domestically and internationally for a remarkable employer in a completely remote capacity. Authorized to work in the US for any employer. Core values include but are not limited to exceptional communication skills, integrity and accountability, quality work and attention to detail, diplomacy and discretion, problem-solver with out-of-the-box creativity, self-motivated, and lastly, fun!

Overview

13
13
years of professional experience

Work History

HR Manager

NV Roofing
Sterling, VA
07.2020 - Current
  • Manage entire realm of HR to include, but not limited to:
  • Full-cycle recruitment
  • Policies and Procedures
  • Employee Relations
  • Charitable Initiatives
  • Regional Networking
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Managed employee disputes by employing conflict resolution techniques.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Conducted company-wide town hall meetings to convey updates.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.

Recruiter/Community Liaison Specialist

Reston Limousine
Sterling, VA
10.2018 - 03.2020
  • Created more than 40 new recruitment/new business contacts through effective sourcing and networking
  • Researched and attended job fairs
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with HR Manager to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Implemented Community Networking and Personal Contact sourcing strategies to identify high-quality candidates.
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Distributed monthly community newsletters to convey important news and events to local families and leaders.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

Customer Care Manager

JK Moving Services
Sterling, VA
02.2016 - 11.2017
  • Primary contact for Customer Feedback/Escalation/Resolution
  • Managed a team of 16 Coordinators
  • Participated in community NPO events
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Applied best practices in customer service, sales and employee management to exceed organizational goals.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Developed new employees and on-going performance assessment of current employees.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Established performance and service goals and held associates accountable for individual performance.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Managed department call volume of 300 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Relocation Director

American Realty Connections
Fairfax, VA
06.2013 - 09.2014
  • Created new brokerage office within sister company
  • Managed a team of 12 realtors
  • Primary point of contact for all new clients
  • Set up database from scratch with all new data (Relospec)
  • Selected by Relospec to be a member of their Advisory Committee by sharing feedback and suggesting improvements to the program
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Analyzed business needs while soliciting customer feedback for process improvements.
  • Assessed final products to check quality and consistency with creative vision.
  • Managed teams to guarantee successful supply chain pipeline for markets.

Project Manager, Destination Services

Dwellworks
Mc Lean, Virginia
12.2009 - 06.2013
  • Manager for boutique clients, both domestic and international, for destination services
  • Successfully managed over 100 new initiations at any given time
  • Selected as Head of the Fun Committee
  • Managed projects from procurement to commission.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Fostered relationships with vendors to promote positive working relationships.
  • Provided management for internal personnel, contractors and vendors.
  • Identified, reviewed and applied policies and procedures.
  • Reined in project costs while meeting key milestones.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

HR Director

Amman Baccalaureate School
Amman, Jordan
08.2005 - 07.2008
  • Primary point of contact for all new staff members, distinguished guests to the school and Board of Directors (Royal family members and former Prime Ministers, and other influential community leaders)
  • Recruitment of expatriate staff to include managing all details of their relocation, visa process and settling in
  • Managed the Staff Development Program
  • Responsible for all School Communications
  • Managed the annual Employment Contracts
  • Led management of Advisory Committees
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Drafted and implemented policies, procedures and employee handbook for over 300 employees.
  • Liaised between multiple business divisions to improve communications.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 50 new employees each year.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Recruited top talent to maximize profitability.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Reduced process lags by accurately managing confidential records for staff members.

Education

M.A.S - Human Resource Management

Johns Hopkins University
Columbia, MD

Bachelor of Science - Business Administration

UMUC
College Park, MD

Skills

  • Benefits Administration
  • Change Management
  • Employee Orientation
  • Human Resources Management
  • Performance Management
  • Recruiting
  • Workers' Compensation
  • HR Sourcing
  • Office Management
  • Management
  • Project Management
  • Conflict Management
  • Talent Acquisition
  • Talent Management
  • Strategic Planning
  • ADP
  • Project planning and development
  • Advanced problem solving
  • Team Bonding
  • Customer Relationship Management
  • Expense reports
  • Budgeting
  • Advanced understanding of Paychex
  • Contract Management
  • Microsoft Active Directory
  • Troubleshooting ability

Languages

Arabic
German

Timeline

HR Manager

NV Roofing
07.2020 - Current

Recruiter/Community Liaison Specialist

Reston Limousine
10.2018 - 03.2020

Customer Care Manager

JK Moving Services
02.2016 - 11.2017

Relocation Director

American Realty Connections
06.2013 - 09.2014

Project Manager, Destination Services

Dwellworks
12.2009 - 06.2013

HR Director

Amman Baccalaureate School
08.2005 - 07.2008

M.A.S - Human Resource Management

Johns Hopkins University

Bachelor of Science - Business Administration

UMUC

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Brenda Colvin Al-akhras