Brenda Cordero
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Customer Service Officer
Medical Office Manager, Customer Service
Florida Medical Center Group
08.2022 - 09.2023
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Consulted with healthcare professionals on business decisions.
- Managed [Number] employees with various personalities and from different cultures for large [Number]-physician practice.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for [Number] employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Front Desk Receptionist
Florida Medical Center Group
04.2021 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Pharmacy Technician,Medical Office Manager
Florida Medical Center Group
06.2014 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Education
Registered Pharmacy Technician - Pharmacy Technician
Miami Sunset Adult Education Center
Miami, FL10.2020
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2016
Skills
- Answering customer questions
- Medication Dispensing
- Prescription Filling
- Insurance Verification
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Pharmaceutical Calculations
- Medication labels
- OTC Recommendations
- Customer Service
- Dispensing Medications
- Resolving Complaints
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Medical Reception
- Patient Scheduling
- Appointment Coordination
- Patient Care
- Records Management
- Patient Registration
- Patient Demographics
- Patient Flow
- Scheduling Tests and Procedures
- Supply Ordering
Certification
- RPT - Registered Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Office Manager, Customer Service
Florida Medical Center Group
08.2022 - 09.2023
Front Desk Receptionist
Florida Medical Center Group
04.2021 - 09.2023
Pharmacy Technician,Medical Office Manager
Florida Medical Center Group
06.2014 - 07.2022
Pharmacy Technician
Customer Service Officer
Registered Pharmacy Technician - Pharmacy Technician
Miami Sunset Adult Education Center
High School Diploma -
Barbara Goleman Senior High School
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