Brenda Corley
Aiken,SC
Summary
Adaptable educator with experience delivering engaging instruction, integrating technology, and supporting diverse student needs. Skilled in fostering safe, inclusive classrooms, while tracking progress and promoting positive behavior. Recognized for strong communication, leadership, and the ability to ensure continuity of learning in dynamic settings.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Aiken County Public Schools
Aiken, South Carolina
11.2024 - Current
- Delivered engaging classroom instruction by following lesson plans, integrating technology, and applying diverse teaching methods to support student learning.
- Maintained a safe, positive, and orderly environment by implementing school policies, managing behaviors, and promoting respectful conduct.
- Accurately monitored and recorded student attendance, performance, and behavior to support academic progress.
- Ensured continuity of learning by providing effective classroom management and instructional support in the absence of regular teachers.
- Advanced professional growth by participating in development programs and mentoring new substitute teachers.
Substitute Teacher
Horse Creek Academy
Aiken, South Carolina
12.2017 - 06.2018
- Developed and delivered training programs to improve customer service representative performance and product knowledge.
- Analyzed customer feedback and call center metrics to identify trends and implement service improvement strategies.
- Created instructional materials, including manuals, job aids, and e-learning modules, to support ongoing employee development.
- Facilitated classroom, role-play, and virtual training sessions to enhance communication and problem-solving skills.
- Monitored performance data and provided coaching that improved efficiency, customer satisfaction, and service quality.
Instructor /Corporate Trainer
Verizon Wireless
Columbia, South Carolina
02.2001 - 11.2009
- Designed and implemented training programs that increased representative proficiency in company policies and products, reducing onboarding time for new hires.
- Analyzed customer feedback and call center metrics to drive service improvements, contributing to higher customer satisfaction and first-call resolution rates.
- Developed job aids, manuals, and e-learning modules that streamlined workflows and improved employee knowledge retention.
- Delivered classroom, role-play, and virtual training sessions that strengthened communication skills and equipped staff to handle difficult customer interactions effectively.
- Monitored performance data and provided targeted coaching, resulting in measurable improvements in efficiency, response time, and overall service quality.
Education
Bachelor of Arts - Business Administration
Southern Wesleyan University
Central, SC06-1998
Skills
- Classroom instruction
- Lesson planning
- Educational technology
- Behavior management
- Student assessment
- Curriculum development
Timeline
Substitute Teacher
Aiken County Public Schools
11.2024 - Current
Substitute Teacher
Horse Creek Academy
12.2017 - 06.2018
Instructor /Corporate Trainer
Verizon Wireless
02.2001 - 11.2009
Bachelor of Arts - Business Administration
Southern Wesleyan University
Similar Profiles
EMond BrownEMond Brown
Safety Monitor at Aiken County Public SchoolsSafety Monitor at Aiken County Public Schools
Brenda OakmanBrenda Oakman
Secretary/Administrative Bookkeeper at Aiken County Public SchoolsSecretary/Administrative Bookkeeper at Aiken County Public Schools
Julie SpiresJulie Spires
LBC Middle School Secretary at Aiken County Public SchoolsLBC Middle School Secretary at Aiken County Public Schools
Travis JohnsonTravis Johnson
Installer at Elite Innovations Performance & Off-roadInstaller at Elite Innovations Performance & Off-road
John Landreth, IIIJohn Landreth, III
Wire Refurbishing Trainee: (AGY Wire Contract) at SC Department of Vocational RehabilitationWire Refurbishing Trainee: (AGY Wire Contract) at SC Department of Vocational Rehabilitation