Brenda Corona
219 Summer Place,TN
Summary
Proven leader in customer-facing roles, adept at fostering teamwork and collaboration, demonstrated at Starbucks through effective training and conflict resolution. Fluent in Spanish, with strong POS system proficiency, I excel in creating positive environments and enhancing customer satisfaction. Achieved significant improvements in team productivity and customer service standards at Groovy Goose and Angelicas.
Overview
8
8
years of professional experience
Work History
Barista/New Hire Training Lead
Groovy Goose
03.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bartender
Angelicas
07.2023 - 10.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Barista
Starbucks
08.2016 - 06.2022
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Bachelor of Arts - Japanese
San Jose State University
San Jose, CA05.2024
No Degree - Japanese Language
KAI Language School
Tokyo, Japan07.2019
Skills
- Teamwork and Collaboration
- Adaptive and creative
- POS Systems
- Fluent in Spanish and intermediate Japanese level
- Customer Service
- Hospitality and Professionalism
- Multitasking Abilities
Timeline
Barista/New Hire Training Lead
Groovy Goose
03.2024 - 10.2024
Bartender
Angelicas
07.2023 - 10.2024
Lead Barista
Starbucks
08.2016 - 06.2022
Bachelor of Arts - Japanese
San Jose State University
No Degree - Japanese Language
KAI Language School
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