Brenda Cortez
Yakima,WA
Summary
Dynamic Pro Sales Specialist with a proven track record at Lowe's, enhancing customer satisfaction through tailored solutions and exceptional service. Expert in sales presentations and team training, I've driven success by fostering teamwork and mastering objection handling. My leadership as a Coffee Shop Owner further honed my skills in problem-solving and relationship building, ensuring business excellence.
Overview
8
8
years of professional experience
Work History
Pro Sales Specialist
Lowe's
05.2023 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
Coffee Shop Owner
Queen Espresso
09.2016 - 11.2023
- Ensured top-notch customer service through regular staff coaching sessions and performance evaluations.
- Optimized store layout for improved customer flow, creating a comfortable space that encouraged patrons to linger longer.
- Improved employee retention through comprehensive training programs and fostering a supportive work environment.
- Reduced waste by closely monitoring inventory levels and implementing a more effective ordering system.
- Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
Education
AA - Criminal Justice
Yakima Valley Community College
Yakima, WA06.2017
Skills
- Value Proposition Development
- Sales Presentations
- Solution selling
- Objection handling
- Sales Planning
- Closing Techniques
- Upselling strategies
- Social selling
- Cold-calling
- Performance Tracking
- Competitor Analysis
- Direct Sales
- Outside Sales
- Contract Negotiations
- Inside sales
- Client Service
- Product presentation
- New business generation
- Team training and development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Cash Handling
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
- Time management abilities
- Processing payments
- Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
Pro Sales Specialist
Lowe's
05.2023 - Current
Coffee Shop Owner
Queen Espresso
09.2016 - 11.2023
AA - Criminal Justice
Yakima Valley Community College
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