Brenda Costa
North Highlands,CA
Summary
Dynamic and dedicated Bus Operator with a clean driving record and effective communication skills, recognized for enhancing passenger satisfaction at Transdev Services. Proven expertise in vehicle inspection and route navigation, consistently achieving on-time performance goals while ensuring safety and comfort for all passengers.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Bus Operator
Transdev Services
04.2019 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Worked different route every day based on changing passenger locations and destinations.
- Transported customers to and from their desired destination.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Improved fuel efficiency through conscious driving habits such as proper acceleration control and avoiding unnecessary idling times at stops.
- Took customers to appointments and built positive relationships with healthcare staff.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Retained bus system, route and stop knowledge for informative customer advice.
- Collected accurate fares ahead of travel, including cash, tokens and passes.
- Conducted pre-trip inspections of bus for safe operation.
- Received excellent customer reviews for friendly, punctual transport services.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Developed and maintained positive relationships with passengers and other drivers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Operated large vehicles in difficult urban and rural conditions.
- Aided passengers with disabilities or special needs.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Updated and maintained accurate trip logs and records.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Calculated and collected fares from passengers.
Driver
Chariot Transit
03.2018 - 04.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
Parts Sales Representative
Auto Zone, O'reillys, Advance Auto Parts
08.2016 - 04.2017
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
- Handled cashier duties accurately when needed, ensuring proper record-keeping of transactions for financial reporting purposes.
- Boosted sales revenue by effectively upselling related products and services to customers.
- Managed returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Developed expertise in various automotive systems, increasing versatility as a Parts Sales Representative.
- Provided exceptional customer service through active listening, empathizing with issues, and offering effective solutions promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Parts Sales Manager
AutoZone
04.2015 - 04.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
Education
Associates of Business Administration - Business Administration
American InterContinental University
Schaumburg, IL06-2019
High School Diploma -
Grant High School
Sacramento, CA06-1986
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Wheelchair support
- Safe driving practices
- Effective communication skills
- Customer relations skills
- Route navigation
- Valid CA Class B license
- Emergency procedures
- Lights, brakes, and wiper testing
Certification
- Level 1 Trainer, Transdev - 2025
- Licensed Class B with Airbrake and Passenger Endorsements - Licensed May 1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bus Operator
Transdev Services
04.2019 - Current
Driver
Chariot Transit
03.2018 - 04.2019
Parts Sales Representative
Auto Zone, O'reillys, Advance Auto Parts
08.2016 - 04.2017
Parts Sales Manager
AutoZone
04.2015 - 04.2016
Associates of Business Administration - Business Administration
American InterContinental University
High School Diploma -
Grant High School
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