Brenda Costello
Summary
Proven Mortgage Consultant with a track record of enhancing loan accessibility for clients at Pulte Group by improving credit scores and negotiating favorable terms. Expert in financial services and real estate knowledge, coupled with exceptional relationship-building skills, ensured client satisfaction and streamlined mortgage processes. Achieved significant efficiency in loan origination and client account management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Mortgage Consultant
Pulte Group
02.2021 - 07.2022
- Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Analyzed complex financial data to determine appropriate loan options for clients based on their unique circumstances.
- Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
- Conducted thorough research to identify potential risks or issues related to approving loans, mitigating losses for the organization.
- Negotiated favorable loan terms on behalf of clients, securing advantageous deals that aligned with their financial goals.
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
Sales Associate
Athleta
10.2015 - 02.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Nordstrom
09.2017 - 05.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Executive Administrative Assistant
Mary DeWalt Design Group
02.2005 - 04.2007
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
Manager
3 Day Blinds
10.2001 - 09.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Interior Design
Austin Community College
Austin, TXSkills
- Relationship building and management
- Document Review
- Credit analysis
- Real estate knowledge
- Financial Services
- Loan Origination
- Sales expertise
- Interest Rate Negotiation
- Goal-Oriented
- Payment Collection
- Client Account Management
Timeline
Mortgage Consultant
Pulte Group
02.2021 - 07.2022
Sales Associate
Nordstrom
09.2017 - 05.2018
Sales Associate
Athleta
10.2015 - 02.2021
Executive Administrative Assistant
Mary DeWalt Design Group
02.2005 - 04.2007
Manager
3 Day Blinds
10.2001 - 09.2004
No Degree - Interior Design
Austin Community College
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