Brenda Cracknell-John
Customer Service Representative
Burtchville,MI
Summary
Personable Customer Service Sales offering over 2 years of experience in telephone and face-to-face customer service. Knowledgeable and helpful professional possessing positive, friendly disposition. Proficient in Microsoft software. Expertise in resolving wide range of product and service issues speedily and satisfactorily.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Robert Half Staffing Agency/US Bank
Menlo Park, CA
01.2022 - 04.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Proved successful working within tight deadlines and fast-paced atmosphere
- Handled 20 calls per day to address customer inquiries and concerns
- Maintained excellent attendance record, consistently arriving to work on time
- Increased customer satisfaction by resolving issues
Customer Service Representative
Robert Half Staffing Agency
Menlo Park, CA
06.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed customer account discrepancies and concerns
Federal Work Study Student
Saint Clair Community College
Port Huron, MI
09.2017 - 06.2020
- Gained operational knowledge and supported departmental needs.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Managed supplies, processed new orders and maintained inventory organization for team.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Supported staff on special assignments and ad hoc projects.
- Upheld strict security procedures to maintain data confidentiality.
- Complied with departmental protocols and procedures.
- Helped with administrative support by coordinating files and sorting mail
Education
Associate of Applied Science - Computer Information Systems
Saint Clair Community College
Port Huron, MI05.2019
Skills
- Mass Customization
- Inbound Customer Calls
- Effective Customer Communication
- Information Updates
- Website Navigation
- Speaking Clearly
- Client Correspondence
- Managing Phone Systems
- Problem-Solving
- Analytical and Critical Thinking
- Self-Motivated
references
MARCI ORRELL
Director of Financial Aid of ST. Clair Community College
phone-(810)989-5531
KIM FOWLER
Lead worker in Financial aid of ST. Clair Community College
phone-(810)989-5688
Becky Butler
state of michigan worker for the unemployment agency
phone-(616)690-5275
Timeline
Customer Service Sales Representative
Robert Half Staffing Agency/US Bank
01.2022 - 04.2022
Customer Service Representative
Robert Half Staffing Agency
06.2020 - 12.2021
Federal Work Study Student
Saint Clair Community College
09.2017 - 06.2020
Associate of Applied Science - Computer Information Systems
Saint Clair Community College
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