Sales Customer Service Representative
REYNOLDS AND REYNOLDS
Kettering, OH
- Oversaw $1.5 million portfolio, driving 15% growth.
- Achieved financial targets consistently for years.
- Converted leads into substantial business, achieving a 10% growth in new customer volume.
- Managed large influx of calls, achieving 95% customer satisfaction.
- Resolved over 500 customer inquiries monthly, fostering loyalty among more than 1,500 accounts.
- Developed strategic account plans to align with client needs.
- Analyzed market trends to identify growth opportunities for clients.
- Handled customer questions effectively, leading to retention.
- Oversaw a varied portfolio of accounts, ensuring prompt communication.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted customers with product selection and provided detailed information.
- Responded to customer inquiries through phone, email, and chat channels.
- Processed orders accurately and efficiently using internal systems.
- Resolved customer complaints and escalated issues when necessary.
- Documented customer interactions accurately in the company database.