Brenda Cruz-Trejo
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guest. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Group Housing Coordinator
Marriott International, Inc.
Charlotte, NC
10.2022 - Current
- Precisely input all group room blocks in a timely manner. Build online reservation links for all groups in Passkey and Group Housing Reslink system.
- Manage all group reservations, changes, cancellations, VIPs, and concessions. Proactively monitoring cutoff dates and confirming that all room blocks are released in a timely manner to maximize revenue. Set up group billing specifically per the client's billing instructions.
- Communicate both verbally and in writing to provide clear direction to the client.
Front Desk Agent
Marriott International, Inc.
Charlotte, NC
03.2022 - 10.2022
- Greeted each guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments. Posted charges to room accounts, reviewing charges with guests at checkout.
- Used the hotel's internal software, Lightspeed, to process reservations, check-ins, and check-outs.
Guest Advocate
Target
Charlotte, NC
08.2020 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Operated equipment such as scanners and scales to process transactions accurately.
- Answered an average of 20 calls per day, addressing customer inquiries, solving problems, and providing product information.
Front Service Clerk
Publix
Charlotte, NC
06.2018 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
Education
Associate of Arts - Criminal Justice
Central Piedmont Community College
Charlotte, NC06-2024
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2020
Skills
- Communication
- Computer skills
- Leadership
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Group Housing Coordinator
Marriott International, Inc.
10.2022 - Current
Front Desk Agent
Marriott International, Inc.
03.2022 - 10.2022
Guest Advocate
Target
08.2020 - 08.2022
Front Service Clerk
Publix
06.2018 - 08.2020
Associate of Arts - Criminal Justice
Central Piedmont Community College
High School Diploma -
North Mecklenburg High School
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