Brenda Cryer
Summary
Productive and focused leader offering years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
City Of Gainesville
06.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Lead dispatcher
NTMC
10.2020 - 04.2021
- As the lead dispatcher I am was responsible for managing the Lewisville office, coordinating drivers/dispatchers on their respective duties and shifts
- Offered course corrections and preserving two-way communication with fixed route operators
- Monitoring buses and making scheduling changes essential to maximize on time efficiency
- Reduced service interruptions as results of vehicle/operator availability and emergency conditions
- Managed time sheets and PTO requests via Kronos Train, monitor, direct, supervise and discipline direct reports as necessary to ensure safe and reliable operations within contractual guidelines and applicable regulations and laws Road assistance swapping buses out and overseeing accident response
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
- Supported driver safety initiatives by implementing robust incident reporting protocols that facilitated prompt investigation into any concerning events reported from the field.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
Shift Supervisor
NTMC
09.2019 - 10.2020
- Trained employees in effective work procedures and performance strategies to optimize operations
- Resolved customer complaints and reported issues to senior management
- Created daily schedules to ensure timely arrivals and departures for paratransit passengers
- Balanced and reconciled cash drawer at end of shift
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Mobility service representative
NTMC
06.2019 - 09.2019
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Provided information to passengers, including route, schedule and fares
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Accepted and applied payments to process ticket transactions, made change and offered receipts.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Child care case manager
Rescare
02.2019 - 06.2019
- Provided intake services and case management for applicants seeking subsidized childcare services
- Verified and documented program eligibility
- Communicated with parents their rights and responsibilities during program eligibility using state funded childcare assistance
- Assessed parent fees and authorized care through approved childcare providers
- Oversaw all out of county transfers for 14 counties and was the main contact for all other boards in the state of Texas
Administrative Coordinator III
Coserv
04.2013 - 12.2018
- Coordinated appointments between Electric engineers, builders and city representatives, performed initial member assessments
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Entered and maintained departmental records into company database using Maximo, CIS and Oracle
- Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs
- Organized safety meetings for 30 - 40 Electrical Engineers every month and coordinated availability of conference rooms for participants
- Prepared detailed documents and reports in adherence administrative processes
- Kept financial records accurate and current compliant by monitoring and addressing record variances
- Reviewed and approved pool plans for city permitting.
Customer Service Representative III
Coserv
04.2002 - 04.2013
- Managed numerous translations requests each day with positive and upbeat communication style to uncover and handle customer needs
- Cross-trained and provided backup for customer service leads
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Facilitated inter-departmental communication to effectively provide customer support
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Educated customers about billing, payment processing and support policies and procedures
- Provided primary customer support to internal and external customers in a fast-paced environment
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
High school Diploma -
Fred Moore High School
05.2001
Skills
- Supervision and Training
- Billing
- Cash handling
- Customer Service
- Scheduling
- Dispatching
- Clerical Support
- Travel Coordination
- Expense Reporting
- Invoice Processing
- Data Entry
- Calendar Management
- Meeting Arrangements
- Documentation and Reporting
Timeline
Administrative Assistant
City Of Gainesville
06.2021 - Current
Lead dispatcher
NTMC
10.2020 - 04.2021
Shift Supervisor
NTMC
09.2019 - 10.2020
Mobility service representative
NTMC
06.2019 - 09.2019
Child care case manager
Rescare
02.2019 - 06.2019
Administrative Coordinator III
Coserv
04.2013 - 12.2018
Customer Service Representative III
Coserv
04.2002 - 04.2013
High school Diploma -
Fred Moore High School
Similar Profiles
Taylor SchulteTaylor Schulte
Power Plant Mechanic at City of GainesvillePower Plant Mechanic at City of Gainesville
Kevin HallKevin Hall
Code Enforcement Officer at City of GainesvilleCode Enforcement Officer at City of Gainesville
Christian BowersChristian Bowers
Maintenance Worker 2 at City of GainesvilleMaintenance Worker 2 at City of Gainesville
Alessandra QuintanaAlessandra Quintana
Lifeguard at City of GainesvilleLifeguard at City of Gainesville
Patricia SmithPatricia Smith
Administrative Assistant/Administrative Legal Assistant at Grider Law FirmAdministrative Assistant/Administrative Legal Assistant at Grider Law Firm