Brenda Cryer
Sanger,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
City Of Gainesville
06.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported director and staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into new team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated zoo supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Lead Dispatcher
NTMC
10.2020 - 04.2021
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies
- Enhanced communication between field personnel and dispatch team by establishing clear protocols and utilizing effective communication tools
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks
- Coordinated with emergency services, ensuring timely support during critical situations
- Monitored system performance and implemented improvements as needed, maintaining highest level of service for clients
- Served as liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively
- Supported driver safety initiatives by implementing robust incident reporting protocols that facilitated prompt investigation into any concerning events reported from routes
- Acted as one resource for other departments within organization by sharing insights into trends observed on routes, promoting collaboration between teams
- Managed 3 dispatchers and supervisors while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity
- Evaluated and adjusted over 7 routes based on daily needs, available workers, traffic hazards, and weather conditions
- Answered phone calls and responded to customer emails
- Monitored vehicle locations to coordinate timely arrivals
- Assisted in resolving customer complaints and grievances
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Shift Supervisor
NTMC
09.2019 - 10.2020
- Trained employees in effective work procedures and performance strategies to optimize operations
- Resolved customer complaints and reported issues to senior management
- Created daily schedules to ensure timely arrivals and departures for 50 paratransit passengers
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Reduced employee turnover rate by fostering positive work environment and addressing staff concerns promptly.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Served as liaison between employees and upper management effectively facilitating communication that bridged any existing gaps
- Trained new employees and delegated daily tasks and responsibilities
- Applied security, safety and loss prevention strategies during shifts
Mobility Service Representative
NTMC
06.2019 - 09.2019
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Provided information to passengers, including route, schedule and fares
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Accepted and applied payments to process ticket transactions, made change and offered receipts.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day
Child Care Case Manager
Rescare
02.2019 - 06.2019
- Provided intake services and case management for applicants seeking subsidized childcare services
- Verified and documented program eligibility
- Communicated with parents their rights and responsibilities during program eligibility using state funded childcare assistance
- Assessed parent fees and authorized care through approved childcare providers
- Oversaw all out of county transfers for 14 counties and was main contact for all other boards in state of Texas
Administrative Coordinator III
Coserv
04.2013 - 12.2018
- Coordinated appointments between Electric engineers, builders and city representatives, performed initial member assessments
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Entered and maintained departmental records into company database using Maximo, CIS and Oracle
- Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs
- Organized safety meetings for 30 - 40 Electrical Engineers every month and coordinated availability of conference rooms for participants
- Prepared detailed documents and reports in adherence administrative processes
- Kept financial records accurate and current compliant by monitoring and addressing record variances
- Reviewed and approved pool plans for city permitting.
- Streamlined office operations by implementing efficient administrative processes and procedures
Customer Service Representative III
Coserv
04.2002 - 04.2013
- Managed numerous translations requests each day with positive and upbeat communication style to uncover and handle customer needs
- Cross-trained and provided backup for customer service leads
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Facilitated inter-departmental communication to effectively provide customer support
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Educated customers about billing, payment processing and support policies and procedures
- Provided primary customer support to internal and external customers in fast-paced environment
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
High School Diploma -
Freed Moore High School
Denton, TX05.2001
Skills
- Clerical Support
- Data Entry
- Travel Coordination
- Office Administration
- Invoice Processing
- Scheduling and calendar management
- Administrative Support
- Employee Timesheet Processing
- Dispatch Coordination
- Customer and client relations
Timeline
Administrative Assistant
City Of Gainesville
06.2021 - Current
Lead Dispatcher
NTMC
10.2020 - 04.2021
Shift Supervisor
NTMC
09.2019 - 10.2020
Mobility Service Representative
NTMC
06.2019 - 09.2019
Child Care Case Manager
Rescare
02.2019 - 06.2019
Administrative Coordinator III
Coserv
04.2013 - 12.2018
Customer Service Representative III
Coserv
04.2002 - 04.2013
High School Diploma -
Freed Moore High School
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