Brenda Cuevas
Richland,USA
Summary
Experienced and skilled professional seeking a position in a company that values expertise and personal strengths. Committed to personal growth and continuous learning to benefit others. Recognized as a reliable and dedicated team player with strong leadership abilities.
Overview
12
12
years of professional experience
Work History
Credit Card Dispute Analyst
Coastal Bank
06.2023 - 02.2025
- Assist with the oversight and third-party card fraud claim vendors and ongoing card fraud claims monitoring, tracking, and reporting.
- Oversaw compliance with Regulation Z and Regulation E in processing fraud claims.
- Complete regulatory testing by collecting, analyzing, interpreting and verifying information conducted.
- Compiled test results upon completion of testing and reported discrepancies to process owner.
- Performed audits for compliance and fraud detection in accordance with several banking guidelines like Reg Z, Reg E, FACTA, and NACHA.
- Oversee third-party vendors and their systems and tools for managing fraud dispute claims
- Develop and implement tests and audits; monitor and ensure compliance with standards, policies, and procedure
- Prepare regular reports on card fraud claims activity, including key metrics and insights.
- Deliver to stringent timelines confidently
Assistant Service Manager
Coastal Bank
12.2022 - 06.2023
- Oversee all branch operations to obtain internal performance objectives for the branch, including deposits, loan goals, and quality branch audits
- Effectively coach and model activities to ensure prompt, accurate, dependable customer service
- Participate in sales activities like outside business development, networking, partnering with the lines of business within the bank on joint or individual sales calling and referrals according to branch objectives
- Deepen and maintain existing customer relationships through a book of business as assigned by management
- Supported daily branch operations
Loan Officer Assistant
New American Funding
06.2021 - 11.2022
- Review documents: Check loan applications, credit reports, and income statements
- Prepare loan packages: Put together loan documentation checklists and pre-funding worksheets
- Ensure loan documentation complies with federal and state requirements
- Process loans: Work with underwriters to process loans efficiently
- Communicate with customers: Answer questions, provide updates, and address concerns
- Coordinate closings: Schedule loan closings with customers, real estate agents, and title companies
- Maintain databases: Keep track of customer information in the loan officer's database
- Support marketing: Help with marketing campaigns through email, mail, and the internet
- Perform administrative tasks: Fax, email, make phone calls, and perform other administrative tasks
- Maintained proficient knowledge of consumer protection rules and regulations, including the Home Mortgage Disclosure Act; Unfair, Deceptive, or Abusive Acts or Practices; Fair Housing Act; and Equal Credit Opportunity Act
Loan Processing Assistant
Guild Mortgage
09.2020 - 06.2021
- Gathering all required loan application documents from borrowers, including income verification, employment details, asset statements, and property appraisals, and reviewing them for accuracy and completeness
- Pulling credit reports and analyzing credit history to verify borrower eligibility and identify potential issues
- Inputting borrower information and loan details into the loan origination system accurately
- Contacting borrowers to request missing documents, clarify information, and address any questions throughout the loan process
- Ensuring loan applications adhere to all applicable lending regulations and guidelines
- Organizing and assembling loan documents for submission to underwriting
- Assisting underwriters by providing necessary information and clarifying details about loan applications
- Keeping borrowers informed about the loan status and next steps
- Coordinating with the closing department to ensure all loan documents are prepared and ready for signing
Relationship Banker II, Loan Officer Assistant
Umpqua Bank
07.2013 - 09.2020
- Perform cash-handling transactions while simultaneously analyzing customers’ financial accounts to determine which products will help promote financial success
- Set up monthly meetings with clients in order to present budget reports and analyze account activity
- Refer high-value clients to private bankers and financial advisers to offer more carefully tailored assistance
- Document and establish procedures that ensure the security of both consumers and employees
- Prepare necessary loan documents while collecting all required information from clients to ensure that their loan signings go smoothly and correctly match the client's needs
- Facilitate translation for Spanish-speaking clients throughout the Puget Sound region
- Administer daily business operations tasks to ensure the business runs smoothly and efficiently
- Provide direct support to team management with performance reporting, metrics reports, and additional budget tracking
Education
Bachelor of Arts - Spanish-Language
University of Washington
Seattle, WA06.2011
Skills
- Strong attention to detail
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in Outlook
- Understanding of credit reports and lending guidelines
- Knowledge of lending regulations such as TILA, HMDA, ECOA, RESPA
- Ability to prioritize tasks and meet deadlines
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Bilingual English and Spanish
Timeline
Credit Card Dispute Analyst
Coastal Bank
06.2023 - 02.2025
Assistant Service Manager
Coastal Bank
12.2022 - 06.2023
Loan Officer Assistant
New American Funding
06.2021 - 11.2022
Loan Processing Assistant
Guild Mortgage
09.2020 - 06.2021
Relationship Banker II, Loan Officer Assistant
Umpqua Bank
07.2013 - 09.2020
Bachelor of Arts - Spanish-Language
University of Washington
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