Brenda Curiel
Elko
Summary
Dependable and courteous offering excellent customer service, teamwork, and professionalism in a fast paced, client-focused environment. Organized, reliable and great communication skills with a strong commitment to learning and growing.
Overview
5
5
years of professional experience
Work History
Drive up and go
Albertsons
08.2023 - 2024
- Accurately picked online groceries for customers in a timely manner.
- Bagged groceries and stored them in correct areas,(ambient,chilled, frozen.)
- Answered customer phone calls regarding and questions to the orders.
- Delivered orders to customer vehicles and loaded them in.
- Pre Picked orders for the next day.
- Performed flash orders for fast 30 minutes or less orders.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2021 - 01.2023
- Greeted and welcomed new and returning guests.
- Checked guests in and out of rooms.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and made/changed reservations, updated any information the guest may have had.
- Provided service to any guest that needed an issue resolved.
- Cleaned and maintained the front lobby, guest restrooms, and corridor.
- Prepared daily registration cards and key cards.
Front Desk Receptionist
Towneplace Suites By Marriott
04.2018 - 11.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Running end-of-day reports relating to day shift.
- Processed and verified reservation payments.
Education
High School Diploma - undefined
Elko High School
Elko, NV06.2017
Skills
- Customer Complaint Resolution
- Attention to Detail
- Customer Service
- Prioritization and Time Management
- Reliable and Punctual
- Appointment scheduling
- Verbal and Written Communication
- Call Answering and Routing
- Issue Handling
- Fluent in English and Spanish
Timeline
Drive up and go
Albertsons
08.2023 - 2024
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2021 - 01.2023
Front Desk Receptionist
Towneplace Suites By Marriott
04.2018 - 11.2018
High School Diploma - undefined
Elko High School