Brenda Darland
Atlanta,IN
Summary
Smooth and efficient executive assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations to maximize group performance and oversees efficient calendars. Operates well with minimal supervision to meet demanding objectives.
Overview
33
33
years of professional experience
Work History
Executive Assistant
Dickinson Fleet Services/Cox Automotive
05.2014 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as liaison between departments to facilitate effective communication throughout company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for company.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
Marketing Services Coordinator
United States Auto Club
09.2004 - 01.2008
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved lead generation through implementation of effective SEO strategies.
- Organized internal events such as team-building activities and employee recognition programs, fostering positive work environment.
- Assisted in development of annual marketing budgets, ensuring strategic allocation of resources across initiatives.
- Managed vendor relationships, resulting in timely delivery of quality services within budget constraints.
- Boosted event attendance with well-executed promotional materials and outreach efforts.
- Facilitated communication between sales and marketing departments for increased alignment on goals and tactics.
- Coordinated trade show participation, maximizing company exposure to potential customers and partners.
- Planned and executed internal and external marketing events.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Cosmetologist
Innovations Hair Salon
12.1991 - 08.2006
- Maintained clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Expanded salon's service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Applied makeup to clients for special occasions to meet requirements.
- Performed various skin treatments such as facials, chemical peels, and microdermabrasion to achieve desired results and enhance client satisfaction.
- Provided top-notch bridal makeup services that resulted in glowing testimonials from satisfied brides.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
Public Notary - Notary Public
State of Indiana
Indianapolis, IN03.2024
Some College (No Degree) - General Studies
Ivy Tech Community College of Kokomo, Ind
Kokomo, INCosmetologist -
Wrights Beauty College
Kokomo, IN05.1990
Skills
- Business writing
- Multiline phone proficiency
- Expense reporting
- Problem-solving
- Schedule & calendar planning
- Communication
- Office Management
- Logistics Coordination
- File Management
- Calendar Management
- Travel Coordination
- Event Coordination
- Master calender management
- Maintaining Schedules
- Scheduling
- Meeting Support
- Executive Support
- Office Administration
- Interpersonal Communication
- Scheduling
- Document Preparation
- Meeting Support
- Business Correspondence
- Executive Support
- Office Administration
- Interpersonal Communication
- Meticulous attention to detail
- Customer Service-Oriented
- Phone Etiquette
Timeline
Executive Assistant
Dickinson Fleet Services/Cox Automotive
05.2014 - Current
Marketing Services Coordinator
United States Auto Club
09.2004 - 01.2008
Cosmetologist
Innovations Hair Salon
12.1991 - 08.2006
Public Notary - Notary Public
State of Indiana
Some College (No Degree) - General Studies
Ivy Tech Community College of Kokomo, Ind
Cosmetologist -
Wrights Beauty College
Similar Profiles
KATHERINE BREWERKATHERINE BREWER
Senior Mobile Billing Specialist at Cox Automotive/ Dickinson Fleet ServiceSenior Mobile Billing Specialist at Cox Automotive/ Dickinson Fleet Service
Colli M BethelmyColli M Bethelmy
Regional Sales Executive at Fleet Services By Cox AutomotiveRegional Sales Executive at Fleet Services By Cox Automotive
Michael AnglinMichael Anglin
Director of Operations at Cox Automotive Fleet ServicesDirector of Operations at Cox Automotive Fleet Services