BRENDA DAVIS

· Compare sales trends to previous periods and determine the cause for decrease or increase

· Perform mathematical analysis on quantifiable factors

· Coordinate and work with sales team on promotional campaigns

· Recommend changes in pricing approach based on available consumer and market data.

· Conduct model pricing scenarios and make recommendations that maximize customer benefits and minimize the corporative risks.

· Evaluate opportunities on a case-by-case basis to ensure adherence to profitability and competitiveness, to achieve the overall account strategy goals.

• Provided best-in-class real-time sales support for customers while leading by example for sales team members.
• Assisted customers with sales needs such as inventory and shipping questions.
• Documented customer complaints and completed corrective action requests.
• Helped cultivate and maintain business relationships by professionally handling customer needs.
• Provided primary customer support to internal and external customers.
• Recorded account information to open new customer accounts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Updated account information to maintain customer records.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Updated account information to maintain customer records.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Sought ways to improve processes and services provided.
• Managed timely and effective replacement of damaged or missing products.

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Obtained patient medical history, medication information, and symptoms for on-call nurse.
• Conferred with multidisciplinary healthcare team to help effectively manage transfer of critically ill or injured patients
• Maintained confidentiality of patients' health and financial information according to HIPAA standards.
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