Brenda DeCook
Belle Fourche,SD
Summary
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. Compassionate Home Health Aide known for high productivity and efficient task completion. Skilled in patient care, and providing emotional support. Excel in communication, empathy, and patience, ensuring comfort and trust in home healthcare settings.
Overview
30
30
years of professional experience
Work History
Home Health Aide
Heartland Home Health and Hospice
Belle Fourche, SD
01.2022 - 10.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Cashier
Runnings
Belle Fourche, SD
01.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Store Manager
Saversmart
Belle Fourche, SD
01.2008 - 01.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
Janitor
Black Hills State University Financial Aid Office
Spearfish, SD
01.2006 - 01.2007
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Retail Sales
Christina's
Casper, WY
01.2004 - 01.2006
- Performed daily cash reconciliation activities for retail sales transactions.
- Provided customer service support for retail sales of products.
- Worked closely with retail sales teams to ensure customer satisfaction with final product offerings.
- Created attractive displays to promote retail sales items.
Accounts Receivable/Payroll
PC Transport Inc
Casper, WY
01.2001 - 01.2004
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Collaborated with sales teams to develop solutions for customers.
- Negotiated pricing and contractual agreements with clients.
- Resolved customer inquiries, complaints, and disputes in a timely manner.
- Maintained accurate records of all account activity including sales, payments, contracts.
- Directed and coordinated products, services and sales activities.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Assisted drivers with route planning and scheduling pickups and deliveries.
Part Time Attendant & Gasoline Manager
V-1 Propane
GIllette, WY
01.1995 - 01.2000
- Greeted customers, answered their questions and provided them with assistance.
- Ensured that all customer service standards were met or exceeded during each shift.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Processed accounts payable and receivable transactions.
- Maintained and reconciled general ledger accounts.
- Ensured accuracy in all accounting entries and records.
- Generated invoices for clients and tracked payments received from customers.
Education
High School Diploma -
Ukiah High School
Ukiah, CA05-1991
Skills
- Care Plan Management
- Client documentation
- Patient transportation
- Behavioral Management
- Care plan assessment
- Meal Preparation
Timeline
Home Health Aide
Heartland Home Health and Hospice
01.2022 - 10.2024
Cashier
Runnings
01.2021 - 01.2022
Store Manager
Saversmart
01.2008 - 01.2020
Janitor
Black Hills State University Financial Aid Office
01.2006 - 01.2007
Retail Sales
Christina's
01.2004 - 01.2006
Accounts Receivable/Payroll
PC Transport Inc
01.2001 - 01.2004
Part Time Attendant & Gasoline Manager
V-1 Propane
01.1995 - 01.2000
High School Diploma -
Ukiah High School
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