Brenda Degante
Ferris,TX
Summary
Dynamic Front End Manager with extensive experience at El Rancho Supermercado, professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.
Overview
27
27
years of professional experience
Work History
Front End Manager
El Rancho Supermercado
01.2025 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Front End Trainer
El Rancho Supermercado
10.2018 - 01.2025
- Responsible of coordination of the training of all stores, opens already more than 10 stores in Houston and DFW.
- Onboarding Cooperate employees and Managers on stores, conduct orientations,support all personnel on the stores made the schedules for training, making sure that the training guides are complete and current.
- Conduct audits en the front end.
- Supervise money handling,
- Stayed current on industry trends and emerging technologies, applying this knowledge to improve development processes and recommend innovative solutions for clients.
- Maintained high levels of customer satisfaction through clear communication channels between clients and the development team during the project life cycle.
- Streamlined front end development processes, resulting in faster project completion times and higher quality outcomes.
Fuel Station Manager
Walmart
08.1998 - 05.2018
- work on walmart from 1998-2018 on this positions, cashier, CSM, Personnel manager, support manager, accounting, financial services and fuel station manager.
- Maintains and enhances the organization's human resorces by planning, implementing and evaluating employee relations and human resources policies, programs, and pratices, managed personnel and direct daily operations in a fast paced, higly sucessful motivated and trained staff to consistently achieve high stands and exceeds sales goals,
- Improving customer service experience, create engaged customers and faciliate growth, taking ownership of customers issues and following problems through to resolution, setting a clear mission and deploying strategies focused towards that mission, develop services procedures, policies and standards, maintain and orderly workflow according to priorities,
- Counting inventory and ordering, supervising employees, managing expenses, I have a fuel station by walmart academy certified on January 2018,
- Maintained regulatory compliance with local, state, and federal agencies through diligent record-keeping and regular inspections.
- Improved communication among team members by facilitating regular meetings and promoting open dialogue.
- Awards FE associate of the month of March 2008, shift associate of the month July 2012, 1st shift associate of the month February 2013, 4* cashier 1998-1999 on the months of December 1998, January 1999, February 1999, April 1999, June 1999, September 1999
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX06-1996
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Performance improvements
- Administrative skills
- Operations management
- Performance optimization
- Workflow optimization
- Training and mentoring
- Cash register operation
- Staff management
- Team supervision
- Strategic planning
- Schedule management
- Cash flow management
- Administrative support
- Project management
- Conflict management
- Financial reporting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Manager
El Rancho Supermercado
01.2025 - Current
Front End Trainer
El Rancho Supermercado
10.2018 - 01.2025
Fuel Station Manager
Walmart
08.1998 - 05.2018
High School Diploma -
Rio Grande City High School
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