Summary
Overview
Work History
Education
Skills
references
Languages
Timeline
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Brenda DeJesus

Clermont,FL

Summary

Organized and dedicated front desk receptionist with proven track record of providing exceptional customer service in fast-past healthcare environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skilled facilitating efficient flow of patients from checking-in to checking-out. Always willing to take on any task and adapt quickly to new needs and policies.

Overview

16
16
years of professional experience

Work History

Surgical Coordinator

Nexgen Orthopedic
01.2021 - 05.2023
  • Surgery scheduling, making sure to schedule pre-ops for any patient that requires, appointment reminders, keeping patient records, entering post-surgical data and scheduling surgical equipment.
  • Coordinated with facilities to set up surgeries.
  • Answered phone calls and messages for 2 physician Orthopedic/Physical Therapy medical facility.

Front Desk/MA

Metro Pain Specialist
01.2018 - 01.2021
  • Checking in and out patients, entering data in the ECW system, schedule appointments, collect copayments, scan charts into the EMR system, making sure all patients charts are up to date, vitals, ensuring all exam rooms are cleaned and equipped.
  • Answered phone calls and messages for 5-physician pain management medical facility, scheduling appointments, and handling patient inquiries.

Front Desk/MA

Progressive Pain Management
01.2017 - 01.2018
  • Greet patients upon arrival, enter patient data in the ECW system, schedule appointments, collect copayments, scan charts into the EMR system, making sure all patients charts are up to date, vitals, ensuring all exam rooms are cleaned and equipped.
  • Answered phone calls and messages for 2-physician pain management medical facility.

Front Desk/MA

Atlantic Spine Center
01.2014 - 01.2017
  • Greet patients upon arrival, enter patient data in the ECW system, schedule appointments, collect copayments, scan charts into the EMR system, making sure all patients charts are up to date, vitals, ensuring all exam rooms are cleaned and equipped.
  • Answered phone calls and messages for 4-physician pain management/orthopedic medical facility.

Receptionist

The Hypertension and Renal Group
01.2007 - 01.2014
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

High School Diploma -

North 13th St High School
Newark, NJ

Skills

  • Customer Service
  • Electronic Medical Records (EMR) proficiency
  • Familiarity with HIPAA regulations and compliance
  • Proficient with ECW software
  • Insurance Verification
  • Patient Coordination
  • Adaptability and Flexibility
  • Surgical Procedure Knowledge
  • Scheduling Expertise
  • Multitasking Capabilities
  • Time Management Abilities
  • Professionalism and Confidentiality
  • Payment Collection

references

Furnished upon request

Languages

Spanish
Native or Bilingual

Timeline

Surgical Coordinator

Nexgen Orthopedic
01.2021 - 05.2023

Front Desk/MA

Metro Pain Specialist
01.2018 - 01.2021

Front Desk/MA

Progressive Pain Management
01.2017 - 01.2018

Front Desk/MA

Atlantic Spine Center
01.2014 - 01.2017

Receptionist

The Hypertension and Renal Group
01.2007 - 01.2014

High School Diploma -

North 13th St High School

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Brenda DeJesus