Brenda De La Cruz
Lucerne Valley,CA
Summary
Resilient Emergency Medical Technician with more than 20 years of experience delivering compassionate care and respect to every patient. Expert at responding to emergency calls and offering services ranging from cardiopulmonary resuscitation (CPR) to wound treatment. Effective communicator with calm demeanor. Proactive ED Tech with experience executing quality care in high-pressure situations. Deep knowledge in patient care and outstanding team communication skills. Proudly demonstrated commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.
Overview
28
28
years of professional experience
Work History
Emergency Medical Technician
Providence St. Mary Medical Center
Apple Valley, CA
05.2013 - Current
- Observed cardiac monitors for arrhythmias or other irregularities.
- Performed basic clerical duties such as filing, copying, and faxing documents related to patient care.
- Monitored patients' blood pressure, heart rate, respiration rate, temperature and oxygen saturation levels using specialized equipment.
- Answered phone calls from patients and family members regarding health-related issues.
- Initiated emergency response protocols when necessary.
- Managed incoming calls from outside facilities requesting information on patients' status.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Calmed patients by carefully explaining each step and remaining composed.
- Provided emotional support to patients and families during times of distress in the Emergency Department.
- Assisted patients with activities of daily living including bathing, dressing changes, ambulation assistance and positioning in bed, chair, strher.
- Assisted employees in scheduling computer and phone updates.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Emergency Room Technician
Bear Valley Community Hospital
Big Bear Lake, CA
06.2006 - 01.2018
- Assisted physicians with procedures such as intubations, chest tube insertions and central line placements.
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Recorded all pertinent information regarding patient encounters into electronic health records system.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
Medical Assistant
Ramona Family Medical Clinic
Hemet, CA
01.1996 - 10.2001
- Managed, monitored and coordinated back office operations to ensure smooth functioning.
- Supervised a team of back office assistants to ensure all tasks were completed accurately and on time.
- Implemented process improvements to increase efficiency and productivity.
- Identified potential risks associated with back office activities and implemented preventive measures.
- Collaborated with vendors, suppliers to obtain best prices for goods, services required by the organization.
- Resolved conflicts amongst staff members within the department through effective communication techniques.
- Managed administrative staff and trained new hires on office procedures and policies.
- Delegated work to staff, setting priorities and goals.
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
Education
Certificate - Emergency Medical Technology
Victor Valley College
Victorville, CA12-2010
Skills
- Emergency Management
- Medical Recordkeeping
- Direct Patient Care
- Educating patients
- CPR
- Patient Health Education
- Geriatric Care
- Vital signs monitoring
- Medical Terminology
- Information documentation
- Wound Care
- Cardiopulmonary resuscitation certification
- EMT
- Medical sample collection
- Airway Management
- Replenishing supplies
- EKG interpretation and monitoring
- Technical Support
- Assisting patient's families with stressful situations when calling for updates
Timeline
Emergency Medical Technician
Providence St. Mary Medical Center
05.2013 - Current
Emergency Room Technician
Bear Valley Community Hospital
06.2006 - 01.2018
Medical Assistant
Ramona Family Medical Clinic
01.1996 - 10.2001
Certificate - Emergency Medical Technology
Victor Valley College
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