Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Brenda De La Mora

Tomball,TX

Summary

Detail-oriented professional with a strong background in operations, safety compliance, and team leadership. Experience in high-pressure environments, including the U.S. Navy and financial institutions, with a proven ability to manage security protocols, mitigate risks, and enhance operational efficiency.

Overview

8
8
years of professional experience

Work History

Bartender

Candente
03.2024 - Current
  • Create a welcoming and memorable experience for customers and team members.
  • Effectively manage simultaneous customer, team, and business needs during high-volume special events, nights, and weekends.
  • Efficiently open and close the bar according to established procedures, ensuring preparedness for each shift.
  • Maintain a safe, clean and organized environment, ensuring compliance in accordance with health and safety standards and regulations.
  • Cultivate strong customer relationships through active listening, engaging in friendly conversation, offering personalized recommendations and remembering customer preferences.
  • Participate in event planning and coordination while adhering to timeline and budget requirements.

Lead Operations Associate

Chase Bank
12.2020 - 08.2024
  • Instituted quality control measures to maintain high standards of work output from all members of the team consistently.
  • Established clear communication channels within the team for seamless information flow and timely decision making.
  • Conducted regular performance evaluations for team members, providing constructive feedback to facilitate growth and development.
  • Developed comprehensive training programs for new hires, accelerating their onboarding process and integration into the team dynamic.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Audited high volumes of cash including vaults and cash boxes.
  • Attended supervisor meetings, reported and applied new protocols within established timelines.

Deck Seaman

US Navy
Jacksonville , Florida
03.2019 - 04.2020
  • Worked as part of a coordinated team to undergo Underway Replenishment Operations transferring fuel, supplies and equipment between vessels while at sea.
  • Operated specialized equipment, including winches, lines, fuel hoses and receiving bells during ship operations.
  • Assisted in a Semi-Submersible Evolution.
  • Assisted in Anchor Drop and Retrieval operations, ensuring high safety protocols were executed.
  • Experienced in collecting and interpreting temperature, pressure, level, and flow data from gauges and instruments.
  • Conducted regular maintenance checks on deck equipment to ensure operational safety and compliance with maritime regulations.
  • Assisted in emergency man overboard drills and response procedures, reinforcing safety protocols.
  • Performed lookout duties diligently during watches to ensure the safety of the vessel and crew by detecting hazards or obstacles.
  • Knowledgeable in reviewing logs, process data, and schematics to verify process accuracy and performance.
  • Conducted unit round inspections on vessel equipment to ensure safe operations.
  • Maintained vessel integrity through chipping, painting and general maintenance.
  • Inspected 2000+ lifesaving and visual-signaling equipment for defects.
  • Evaluated vessels prior to departure, documented concerns and coordinated timely repairs.

Teller

Chase Bank
Tomball, Texas
12.2016 - 02.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Trained new hires on customer service policies and procedures.
  • Processed a variety of banking transactions for personal and commercial customers.
  • Monitored and identified suspicious activity on personal and commercial accounts.
  • Conducted risk assessment when processing transactions through enhanced due diligence processes.

Education

High School Diploma -

Tomball Memorial High School
Tomball, TX
06-2015

Skills

  • Safety Compliance & Awareness
  • Equipment maintenance & Inspection
  • Heavy Equipment Handling
  • Team Leadership & Training
  • Operational Efficiency
  • Risk Management
  • Security & Emergency Preparedness
  • Strong Communication & Relationship
    Building
  • Multitasking & Problem solving
  • Adaptability in high stress environments
  • Relocation adaptability

Accomplishments

U.S Navy Training - Safety & Operations

Languages

English, Spanish

Timeline

Bartender

Candente
03.2024 - Current

Lead Operations Associate

Chase Bank
12.2020 - 08.2024

Deck Seaman

US Navy
03.2019 - 04.2020

Teller

Chase Bank
12.2016 - 02.2019

High School Diploma -

Tomball Memorial High School

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