Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BRENDA DE LEON BRISENO

Harrisburg,PA

Summary

Extensive experience in customer service and banking, sales, as well as supervising staff and meeting objectives. Additionally, she has experience driving a forklift in a warehouse, completing tasks safely and on time.

Overview

9
9
years of professional experience

Work History

Warehouse Forklift Operator

DHL Supply Chain
Palmyra, PA
10.2024 - Current
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Inspected material handling equipment for defects prior to use.
  • Loaded and unloaded pallets of product onto trucks using a forklift.
  • Ensured all safety protocols were followed while operating the forklift.
  • Operated forklift to transport goods throughout warehouse.
  • Reported safety and quality issues to management.
  • Inspected lifts before use to prevent damage to goods.
  • Operated high reach forklift to transfer materials between warehouse locations.

Supervisor

FERREMEX
COMALAPA, CHIAPAS
01.2022 - 03.2023
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Developed strategies to improve team performance and productivity.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Trained new employees on company policies and procedures.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Directed and supervised team of 15 employees in daily operations.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Implemented new operational procedures, increasing efficiency.
  • Complied with company policies, objectives and communication goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Responded to customer questions regarding products, prices and availability.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed routine maintenance and repair.

Personal Banker

BBVA Compass
COMITAN, CHIAPAS MX
12.2016 - 01.2020
  • Researched customer inquiries and reported findings in a timely manner.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Recognized opportunities for cross-selling additional banking products or services.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Analyzed financial documents provided by customers to determine their needs.
  • Provided guidance on how best to utilize online banking tools for maximum benefit.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Participated in training sessions regarding new banking products or services.
  • Conducted account openings and closings for clients.
  • Advised customers on various financial products available from the bank.
  • Promoted additional bank services through personal contact with customers.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Collaborated with team members to meet branch targets and objectives.
  • Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
  • Examined checks for endorsements to verify legality of documents.
  • Approached prospective clients through emails and cold calling to consistently meet sales targets.

Education

BBA - Business Administration

INSTITUTO TECNOLOGICO DE TUXTLA
TUXTLA GTZ
12-2013

Skills

  • Verbal and written communication
  • Customer service
  • Conflict resolution
  • Inventory management
  • Team collaboration
  • Quality assurance
  • Employee training
  • Adherence to procedures
  • Vehicle inspection
  • Safety compliance
  • Forklift operation
  • Equipment inspection
  • Barcode scanning
  • Quality control
  • High rack storage
  • Warehouse organization
  • Warehouse safety
  • Inventory counts

Languages

Spanish
Full Professional
English
Elementary

Timeline

Warehouse Forklift Operator

DHL Supply Chain
10.2024 - Current

Supervisor

FERREMEX
01.2022 - 03.2023

Personal Banker

BBVA Compass
12.2016 - 01.2020

BBA - Business Administration

INSTITUTO TECNOLOGICO DE TUXTLA

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