Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brenda Denz

West Seneca,NY

Summary

Dynamic Loan Officer with expertise in credit analysis and risk management at Good Neighbors Credit Union. Proven track record in building strong client relationships and delivering exceptional service. Skilled in underwriting and documentation review, successfully minimizing risk exposure while ensuring timely loan processing and approvals. Committed to enhancing operational efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Loan Officer

Good Neighbors Credit Union
01.2023 - Current
  • Processed loan applications and monitored progress from start to finish.
  • Learned regulatory requirements and compliance standards within loan processing operations.
  • Maintained organized records of client interactions and application statuses in loan management software.
  • Collaborated with team members to ensure timely processing of loan applications and approvals.
  • Examined customer loan applications for loan approvals and denials.
  • Analyzed credit reports and financial statements to determine loan eligibility.
  • Recommended approval or denial of loans based on established underwriting guidelines.
  • Balanced workload efficiently while meeting tight deadlines for loan processing, maintaining high standards of accuracy throughout all stages of underwriting.
  • Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.

Teller Trainer

Cont'd Good Neighbors Credit Union
01.2022 - 01.2023
  • Trained new tellers on operational procedures and customer service standards.
  • Developed training materials to enhance teller performance and compliance.
  • Reduced errors in cash handling and transaction processing through consistent monitoring and feedback during training sessions.
  • Collaborated with management to identify skill gaps and create tailored training solutions to address them.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and reporting.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Salon Coordinator

Salon In The Tower
06.2019 - 01.2022
  • Coordinated daily salon operations, ensuring efficient appointment scheduling and client flow management.
  • Maintained accurate records of appointments and transactions using salon management software.
  • Assisted in resolving client issues promptly, enhancing overall customer experience and loyalty.
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
  • Managed inventory levels, optimizing supply orders to prevent shortages and maintain product availability.


Team Leader

Qdoba
06.2016 - 06.2019
  • Led daily operations to ensure efficient service and high-quality food delivery.
  • Trained and mentored team members on customer service best practices and operational standards.
  • Implemented inventory management systems to streamline stock control and reduce waste.
  • Fostered a positive work environment, encouraging collaboration among staff members for better service outcomes.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction through effective problem-solving strategies.
  • Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
  • Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.

Education

Associate of Science - Business Administration

SUNY ERIE
Williamsville, NY
05-2021

Skills

  • Documentation review
  • Relationship building and management
  • Credit analysis
  • Loan servicing
  • Microsoft Teams
  • Microsoft Excel
  • Consumer lending
  • Underwriting expertise
  • Risk evaluation
  • Credit decision making

Accomplishments

    I began my career at the credit union as a Teller, where I delivered exceptional member service and quickly earned a promotion to Trainer within one year. In this role, I helped onboard and mentor new team members, contributing to a stronger, more knowledgeable front-line staff. I later expanded my skill set by taking on responsibilities in the Electronics Services Department, gaining expertise in digital banking tools and member support technologies. After excelling in both roles, I was promoted to Loan Officer, where I was entrusted with full loan approval authority due to my strong underwriting skills, sound judgment, and commitment to responsible lending practices.

Timeline

Loan Officer

Good Neighbors Credit Union
01.2023 - Current

Teller Trainer

Cont'd Good Neighbors Credit Union
01.2022 - 01.2023

Salon Coordinator

Salon In The Tower
06.2019 - 01.2022

Team Leader

Qdoba
06.2016 - 06.2019

Associate of Science - Business Administration

SUNY ERIE

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