Brenda DeRosha
Greenville,MI
Summary
Versatile Healthcare professional with 30 years of experience in medical and administrative support. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Positive and upbeat with excellent communication skills.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Corewell Health
Emergency Department, Greenville, MI
12.2022 - Current
- Maintained well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options. Increased overall practice revenue by diligently collecting copayments and outstanding balances at time of service.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Verified insurance eligibility and coverage for patients .
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Real Estate Broker
Cedar Real Estate
Cedarville, MI
05.2021 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Real Estate Associate Broker
Coldwell Banker Schmidt Realtors
Cedarville, MI
07.2014 - 04.2021
- Coordinated appointments to show marketed properties.
- Kept contacts organized with Top Producer system.
- Built and maintained excellent customer relationships to inquires and went above and beyond to accommodate unusual requests.
- Prepared on-line contract agreements using DocuSign
Registered Nurse
Grand Traverse Children's Clinic
Traverse City, MI
11.2010 - 07.2014
- Triage phone nurse of over 100 calls per day. Pediatric office was efficient and busy practice scheduling up to 120 patients per day.
- Gathered patient health data through interviews, observation and vital signs, documenting data, medications, etc. in electronic records.
- Monitored patient responses to medications carefully documenting findings and reporting to physicians.
- Kept optimal supply levels in treatment rooms and other areas to meet typical patient loads.
- Identified patient care and learning requirements by establishing personal rapport with patients and families.
- Processed medication refills and medical documentation/form requests.
Real Estate Executive Administrative Assistant
Coldwell Banker Schmidt Realtors
Traverse City, MI
05.2007 - 11.2010
- Processed supplies for over 30 Offices
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed filing system, entered data and completed other clerical tasks.
Education
Real Estate Broker - Real Estate
Acme Institute, Inc.
Acme, MI06.2017
Associate Degree in Nursing - Nursing
North Central Michigan College
Petoskey, MI08.1987
Skills
- Accurate Charting and Documentation
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Ease with Computers and Technology
- Highly Efficient and Productive with Strong Organizational Skills
- Clear Patient Communication
- Phone and Email Etiquette
- Patient Screening
- Administrative Duties
- Appointment Scheduling
- Taking Client Histories
- Prescription Refills
- Experienced EPIC software user
Timeline
Patient Service Representative
Corewell Health
12.2022 - Current
Real Estate Broker
Cedar Real Estate
05.2021 - Current
Real Estate Associate Broker
Coldwell Banker Schmidt Realtors
07.2014 - 04.2021
Registered Nurse
Grand Traverse Children's Clinic
11.2010 - 07.2014
Real Estate Executive Administrative Assistant
Coldwell Banker Schmidt Realtors
05.2007 - 11.2010
Real Estate Broker - Real Estate
Acme Institute, Inc.
Associate Degree in Nursing - Nursing
North Central Michigan College