Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Diaz

Portland,Oregon

Summary

Experienced Disaster Case Management looking to apply knowledge and abilities to make positive impact. Organized, attentive and motivated. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to providing communities with important resources to manage emergency needs. Successful in handling communication, training and personnel management needs. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Disaster Specialist

211info
Portland, OR
09.2022 - Current
  • Assessed local, state and federal resources available during times of crisis.
  • Analyzed existing policies, regulations, laws, and ordinances related to disaster management protocols.
  • Responded promptly to emergency situations by providing critical support services when necessary.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained high levels of professionalism while interacting with callers via phone.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every caller.
  • Helped with the transportation of callers to shelters as needed.
  • Familiarized myself with local resources available to homeless persons.
  • Answered incoming calls from customers in Spanish and English, providing technical support and customer service.
  • Demonstrated excellent communication skills both verbally in Spanish and English languages.

Stock Room Clerk

Alsco
Portland, OR
06.2014 - 01.2021
  • Maintained accurate records of all incoming and outgoing inventory.
  • Organized and labeled items in stockroom according to established procedures.
  • Performed regular physical inventories to ensure accuracy of stock levels.
  • Assisted with loading and unloading deliveries from vendors.
  • Checked invoices against purchase orders for accuracy prior to stocking shelves.
  • Monitored expiration dates of products in the stockroom and removed expired items accordingly.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Developed detailed spreadsheets to track financial data and trends.
  • Compiled customer information into organized databases for easy access.
  • Performed data entry tasks to update customer accounts records.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Housekeeping Supervisor

St Andrews Memory Care
Portland, OR
01.2011 - 04.2014
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Practiced safe work habits and wore protective safety equipment.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Cashier

Krispy Kreme
Portland, OR
11.2008 - 09.2010
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Cashier Manager

Top To Bottom
Portland , OR
04.2005 - 11.2008
  • Managed and trained cashiers on proper cash handling procedures.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Developed strategies to increase customer satisfaction and improve operational efficiency.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
  • Assisted in the development and implementation of store policies and procedures related to cash management activities.
  • Coordinated with other departments such as accounting and finance when needed.
  • Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
  • Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
  • Investigated discrepancies between actual inventory levels versus system reports.

Education

High School Diploma -

PIVOT Job Corps
Portland, OR
01-2008

Skills

  • Disaster Recovery
  • Emergency Preparedness
  • Public Safety
  • Evacuation planning
  • Emergency Management
  • Computer Skills
  • Incident Reporting
  • Store Opening and Closing
  • Schedule Maintenance
  • Staff Training
  • Time Management
  • Attention to Detail
  • Till Counting
  • Customer Service
  • Data Entry
  • Communicating with clients
  • Call Center Operations
  • Database Research
  • Interpersonal Skills
  • Resolving issues
  • Professional phone voice
  • Gathering information
  • Verbal and written communication
  • Answering questions

Timeline

Disaster Specialist

211info
09.2022 - Current

Stock Room Clerk

Alsco
06.2014 - 01.2021

Housekeeping Supervisor

St Andrews Memory Care
01.2011 - 04.2014

Cashier

Krispy Kreme
11.2008 - 09.2010

Cashier Manager

Top To Bottom
04.2005 - 11.2008

High School Diploma -

PIVOT Job Corps

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Brenda Diaz